Data Entry Clerk
Resume:
Chelsea Robbins
Detail-oriented Data Entry Clerk with 11 years of experience in capturing,
monitoring and analyzing large data sets. Impeccable track record in utilizing various databases, identifying correcting discrepancies and delivering all tasks within the time and quality constraints.
7348 Park Heights Ave
Pikesville, Maryland 21208
***************@*****.***
EXPERIENCE
Maryland Health Connection, Baltimore MD — Customer Service Representative
OCTOBER 2025 - PRESENT
• Provided exceptional customer service by assisting Maryland residents with health insurance enrollment, renewals, and eligibility inquiries through phone and online communication channels
• Explained complex health coverage options and state insurance policies clearly and accurately to help customers make informed decisions
• Resolved customer issues efficiently while maintaining a high level of professionalism, empathy, and confidentiality
• Accurately processed applications and verified documentation in accordance with federal and state healthcare guidelines.
• Acted as a liaison between offices and patients to relay sensitive patient information to appropriate parties
• Collaborated with team members and supervisors to meet performance metrics, including call quality, response time, and customer satisfaction
• Utilized CRM and case management systems to document interactions, track progress, and ensure timely resolution of customer needs
• Remained current on policy updates, enrollment periods, and technical system changes to provide up-to-date support
Medstar Health, Nottingham MD — Patient Access Specialist JUNE 2024 - OCTOBER 2024
• Answered incoming calls to register new patients and maintain existing patient files within EMR
• Followed specific protocols per location to ensure smooth flow and that patients were scheduled as per individual doctor’s specifications
• Recorded and verified insurance information
• Contacted offices and hospitals as needed for emergency situations
• Acted as a liaison between offices and patients to relay sensitive patient information to appropriate parties
Anne Arundel County Board of Elections, Glen Burnie MD — Mail-In Voter Registration Clerk
FEBRUARY 2024 - MAY 2024
• Applied agency laws, rules and regulations while processing and maintaining election and voter registration information
• Registered state residents to vote including proof of residency SKILLS
70 WPM / 10-key proficiency
Google Workspace
Microsoft Office
Adobe Suite
EMR / CRM software
Data processing and
verification
Document and contract
preparation
Travel coordination and event
logistics
Calendar management
Bookkeeping
Transcription
LANGUAGES
● American Sign
Language
(Intermediate)
• Answered questions and provided information to the public regarding election laws/rules/regulations and registration requirements Castle Title, Tomonium MD — Office Administrator
JUNE 2022 - DECEMBER 2023
• Answered phone calls, scheduled meetings and ensured steady office flow
• Performed administrative duties such as filing, typing, copying, binding, scanning, etc.
• Made travel arrangements for staff such as booking flights, cars, hotel and restaurant reservations
• Exhibited polite and professional communication via phone, e-mail, and mail
• Ensured operation of equipment by troubleshooting issues, calling for repairs and maintaining supplies inventories
• Received and archived recording documents as well as requested policies which were then mailed to respective parties
Medical Device Depot, Ellicott City MD — Administrative Assistant
OCTOBER 2021 - APRIL 2022
• Acted as liaison between manufacturers and customers
• Provided shipment information and assisted with logistics issues
• Calculated freight for orders
• Answered and directed incoming calls
• Wrote and distributed email, correspondence
memos, letters, faxes and forms
• Input orders for customers and suggested
comparable alternatives when necessary
• Notated and tracked returns
EXIT Spivey Professional Realty, Ellicott City MD — Personal Assistant to Owner/Broker
FEBRUARY 2021 - OCTOBER 2021
• Greeted clients, answered and routed calls to appropriate party
• Prepared correspondence, scheduled meetings and travel arrangements
• Prepared real estate forms and documents with
appropriate addendums and obtained signatures
• Coordinated showings, oversaw open houses,
obtained and distributed feedback to both clients
and agents
• Ordered office supplies, prepared and
distributed branded marketing materials
• Maintained electronic and paper filing systems
• Prepared listing materials and posting property listings
• Managed client database and prepared weekly reports for each listing
• Assisted with closing processes
The Cleaning Authority, Columbia MD — Customer Service Representative
AUGUST 2020 - FEBRUARY 2021
• Managed large amounts of inbound and
outbound calls in a timely manner
• Followed communication scripts to ensure
consistent customer experience
• Identified customer needs, selected appropriate cleaning type and team size based on home specifics
• Kept records of all client communication in call center database to assist further troubleshooting if need be
Douglas Realty, Rockville MD — Administrative Assistant FEBRUARY 2020 - MAY 2020
• Greeted clients, answered the telephone and made follow-up calls
• Prepared correspondence, scheduled meetings and
travel arrangements
• Prepared real estate forms and collected appropriate document signatures
• Coordinated showings, assisted at open
houses and obtained feedback
• Ordered supplies, prepared and distributed
marketing materials
• Maintained electronic and paper filing systems
• Prepared listing materials and posted property listings
• Managed a client database and prepared reports
• Assisted with closing processes
• Social media management including Facebook, Instagram and Twitter
• Boosted marketing for in person events via use of applications such as Canva and Adobe Premiere Pro
• Created weekly video clips to boost social media engagement Nation Capital Moving, Rockville MD — Administrative Assistant
JULY 2019 - JANUARY 2020
• Handled office tasks such as filing, generating invoices, reports and presentations, setting up for meetings and reordering supplies
• Provided real-time scheduling support by booking appointments and preventing conflicts.
• Made travel arrangements such as booking flights, cars, and making hotel and restaurant reservations
• Screened phone calls and routed callers to the appropriate party Greenbelt Oral & Facial Surgery, Greenbelt MD — Insurance Coordinator
MARCH 2019 - JUNE 2019
• Processed all insurance billings for patient services
• Responsible for insurance verifications and accurate communications to staff and patients regarding coverage
• Coordinated and processed payments from insurance carriers and troubleshooted any related issues
• Ensured coordination of benefits are accurate and considered as part of the financial planning
• Served as a liaison between insurance carriers, staff and patients to resolve any concerns and maintain a positive working relationship Donna Kerr Group, Silver Spring MD — Real Estate
Photographer
OCTOBER 2017 - APRIL 2020
• Coordinated meetings and scheduled shoots with
realtors and clients
• Provided final copy portfolio of photos for listing
• Ensured photographs were appropriately formatted and optimized for various marketing postings
• Posted photos to sites such as Bright, Zillow, etc. Medical Record Corp. of MD for NiH, Bethesda MD — Medical Record Technician
AUGUST 2016 - AUGUST 2017
• Managed and documented quality control efforts as well as production and accuracy metrics for a staff of 5 in contract with NiH
• Received, sorted and organized record inventory and multi-document medical records
• Reviewed files for accuracy and completion
• Converted documents into a digital file storage system
• Arranged and conducted archival and destruction of documents as necessary
• Ensured HIPAA compliance during administration
of tasks on contract
Starbucks, Gaithersburg MD — Barista
APRIL 2015 - AUGUST 2016
• Beverage prep including espresso machine
operation, coffee brewing, milk frothing and latte art
• Suggested beverages and food items based on
customer dietary needs and preferences
• Managed inventory by stocking supplies, monitoring product levels and managing product displays
• Processed orders, reconciled registers and assisted in splitting tips
EDUCATION
Rockville High School, Rockville MD — Diploma
AUGUST 2008 - JUNE 2012
Montgomery College, Rockville MD — Associate of Science SEPTEMBER 2012 - JULY 2014
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