Detail-Oriented Software Engineering Graduate with Cybersecurity Focus

ANDREW SIKINI

**** ***** ***** ** ****** Elm TX *5068 214-***-**** ************@*****.***

OBJECTIVE

Detail-oriented Computer Science graduate specializing in Software Engineering Cybersecurity. Delivered technical support, achieving high first-call resolution rates and enhancing user satisfaction. Demonstrated problem solving skills through effective troubleshooting of hardware and software issues. Committed to optimizing system efficiency and safeguarding network integrity, ready to contribute to innovate tech solutions.

EXPERIENCE

Technical Support, Texas Care One Dallas Tx Jan 2024

Delivered troubleshooting and technical support for devices and internet connectivity. Ensure reliable performance and achieved high first-call resolution rates. Supported high-speed internet services, emphasizing a customer-focused experience. Diagnosed and resolved issues related to operating systems and browser configurations.

Achieved high first-call resolution rates for customer concerns.

Enhanced customer satisfaction through effective support solutions

Streamlined troubleshooting processes for improved efficiency.

IT Support Assistant (Student Worker), Texas A&M University- Texarkana. Aug 2023 to Dec 2023

Provided technical support for hardware, software and network issues affecting students and staff. Assisted in network setup and maintenance tasks. Collaborated with IT staff to enhance user support and improve system efficiency.

Resolved diverse technical issues, ensuring minimal downtime

Supported network setup projects, contributing to robust connectivity.

Partnered with IT teams to optimize user experience.

Customer Service, Chipotle Mexican Grill

Provided outstanding customer service in a fast-paced setting. Ensured order accuracy and efficiency while collaborating with team members to maintain a clean workspace. Met customer satisfaction goals consistently.

Enhanced Customer experience through attentive service

Streamlined order processing, improving efficiency

Maintained cleanliness and organization in dining area

EDUCATION

Master of Science in Computer Science (Ongoing)

Bachelor of Science in computer Science

AREAS OF EXPERTISE

Technical support

Customer Service

Troubleshooting

Cybersecurity

Network Setup

Customer Service

Problem-solving

Agile

Network security

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