Detail-Oriented Virtual Assistant with Hospitality Focus

AMANDA ANDERSON

*** ******* ****** ** #****

Atlanta, GA 30316

808-***-**** ************@*****.***

Detail-oriented hospitality professional with luxury-hotel and high-volume restaurant experience, plus client- facing financial services and administrative support. Skilled in guest relations, team leadership, inventory and vendor management, and handling sensitive, compliance-driven client transactions. Reliable under pressure and adept at turning service and administrative workflows into operational efficiencies. Core Skills:

• Guest relations & VIP service standards (Forbes-level experience)

• Inventory management & purchasing (wine, liquor, bar supplies)

• Team leadership, training, and shift/operations coordination

• Vendor relations, distributor negotiations, and cost control

• Process improvement, compliance, and documentation

• Event support & banquet service coordination

• Client communications, calendar & project support Experience:

Halekulani Hotel — Honolulu, HI Server 03/2023 – 09/2025

• Delivered high-touch, personalized service for international and VIP guests, consistently meeting Forbes service standards.

• Coordinated multi-course timing and guest preferences across FOH and kitchen teams to ensure seamless service flow.

• Acted as liaison for guest requests and escalations, resolving issues promptly while preserving brand standard and guest satisfaction.

Central Pacific Investment Services — Honolulu, HI Client Services Associate 10/2021 – 05/2022

• Served as primary contact for high-volume client inquiries; executed accurate account transactions and coordinated with internal teams to resolve time-sensitive issues.

• Maintained compliance and documentation standards while providing clear client communication. Northwestern Mutual —Honolulu, HI Associate Financial Representative 06/2022 – 12/2022

• Supported senior advisor with calendar management, client communications, and document processing; handled sensitive client information with discretion and accuracy.

• Coordinated multi-step client processes, ensuring deadlines and regulatory requirements were met. Yaya’s Chophouse & Seafood — Honolulu, HI Server / Bartender 10/2020 – 09/2021

• Managed bar production and team workflow during peak periods, balancing speed and quality to maximize throughout.

• Executed detailed prep programs (specialty ice, garnish standards) and maintained inventory controls to minimize waste and maintain service consistency.

• Trained new hires on service standards and station setup to improve shift readiness and reduce errors. Wolfgang’s Steakhouse by Wolfgang Zwiener — Honolulu, HI Bartender / Server; Server / Wine Steward 10/2010 – 03/2020

• Oversaw wine & liquor inventory valued at approximately $300K; performed monthly audits, reconciliations, and list maintenance to support purchasing decisions.

• Participated in distributor and winemaker meetings to inform procurement and curate wine offerings aligned with revenue and guest expectations.

• Supported restaurant leadership as server captain and daytime manager—coordinated shifts, covered administrative tasks, and ensured operational continuity.

• Led wine program transition and alignment across sister properties, coordinating cross-location rollout and staff training.

STK Steakhouse — New York, NY Bartender (High-Volume Operations) 06/2014 – 05/2015

• Delivered consistent, high-quality cocktail service in a fast-paced environment with high-profile clientele.

• Maintained prep standards and inventory tracking to support nightly operations and reduce shrink. Education – University of Hawaii at Manoa, BBA Finance

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