Senior Network Engineering & Operations Specialist

Charles J. Jones, Jr.

Washington, DC ***** 202-***-**** ***********@*****.***

AREAS OF EXPERTISE

Network Design & Architecture Troubleshooting & Configurations Cross-functional Collaboration LAN/WAN Management Routing Protocols VPN Setup Network Integration Hardware/Software Installation Firewall Configuration TCP/IP

TECHNICAL SKILLS

Protocols: TCP/IP; BGP; EIGRP; OSPF; RIP; CAPWAP

Software: Unix; MAC OS; Windows Server; Nexus NX-OS; CISCO IOS; CISCO Prime; StatSeeker; InfoBlox; CA Spectrum; NetMRI; NetCool;

Hardware: Nexus 6000; CISCO 1800, 2600 Routers; CISCO Catalyst 6500,9400,9200,2900 CISCO 5500,8540 Wireless Controllers; CISCO 2802,1815 LWAP’s;

Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

CERTIFICATION

CCNA – Recertification in Progress

EMPLOYMENT HISTORY

U.S. House of Representatives 2002 – Present

Sr. Network Communications Specialist 2008 – Present

Provides advanced Level Two support to Network Operations Engineers, ensuring seamless network functionality and rapid resolution of complex technical issues

Expertly configures and installs Cisco routers, switches, and wireless access points, enhancing network infrastructure and optimizing connectivity across the campus

Leads the configuration and implementation of VoIP services, delivering robust communication solutions that streamlined operations and improved efficiency

Conducts verification and implementation of Campus Network LAN designs, ensuring secure and reliable network performance

Performs comprehensive site surveys to assess and support both existing and new Campus LAN segments, providing actionable recommendations for network improvements

Manages and administers DHCP, ensuring efficient IP address allocation and network stability

Oversees Remedy trouble ticket management, prioritizing and resolving network-related incidents promptly to minimize downtime and maintain high service levels

Network Operations Technician 2002 – 2008

Proactively monitored and managed both Wide Area Networks (WAN) and Local Area Networks (LAN), ensuring optimal network performance and swift detection of potential issues

Conducted detailed fault isolation and diagnosis for network disruptions, implementing effective solutions to restore connectivity and minimize downtime

Managed and administered emergency communications systems, ensuring reliable and effective communication channels during critical incidents and operational challenges

Utilized Remedy for trouble ticket management, efficiently prioritizing, tracking, and resolving network issues to maintain high service levels and ensure prompt resolution

Worked closely with cross-functional teams to address complex network issues, applying technical expertise and strategic troubleshooting to enhance overall network reliability

Analyzed network performance metrics to identify areas for improvement, recommending and implementing adjustments to enhance network efficiency and reliability

Maintained detailed documentation of network issues, resolutions, and performance metrics, providing comprehensive reports to management and contributing to continuous improvement initiatives

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