Customer Experience Support Partner Candidate: Brenda Murray

Location:

Prairie du Chien, WI

Posted:

April 21, 2026

Contact this candidate

Resume:

Brenda Murray

McGregor, IA

563-***-**** - *******@*********.***

Professional Summary

Seek to leverage skills and helping people in any way I can help. For both personal and corporate growth.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Skills

Remote Sales Experience

Formal Sales Trainer

Organization

Time Management

Motivated

Goal Driven

MS Office

Word

Excel

Outlook

MS Office 365

Medical claims & Billing/Coding

Salesforce

Valid Driver's

Technology Adaptability

Volunteer First Responder

Work History

02/2023 to Current

CNA – PRN status

Prairie Maison

Provide daily patient care in long term care facility

On-call to cover all patient/resident high-quality care and safety at a moment's notice

Daily charting required using different systems/programs at each location

Fall Protection for Patient

Working with medical device

Ability to multitask

Focus on quality for the patient

Time management

04/2021 to Current

Mobile Crisis Responder

Elevate, Inc.

Offering on-call support for individuals/families facing mental health challenges, ensuring safety and Programs that can help the family and the individual support.

Working with DHS

04/2025 to 02/2026

05/2024 to 08/2024

Corrections Food Service Leader 2

Department of Corrections of WI

Proper methods of food handling.

Use of standardized recipes.

Use and care of kitchen tools and equipment.

Materials, methods, and equipment used in large-scale food preparation.

Methods of leading food preparation activities on a large scale efficiently.

Quantity cooking in an institutional setting.

Working side by side of the inmates and leading them to do their jobs, and discipline them if they do not follow direction

CNA/Lab

Mercy One

Provide daily patient care in long term care facility

On-call to cover all patient /resident high-quality care and safety at a moment's notice

Working with patient in the Clinical

Daily charting required using different systems/programs at each location

Ability to multitask

Drawing blood in the ER and all floors for laboratory

Caring for wound care and patient facing care experience

Working with medical device

10/2021 to 02/2024

25 Maker Associate

3M, Inc.

Member of the 25 Maker department, handling the measurement and mixing of materials for 3M product production

Operate mixers, ovens, pressure washers, and powered industrial vehicles daily, adhering to safety and quality standards

Previously contributed to belt production, focusing on quality and safety in product assembly

01/2020 to 10/2021

Physical Auditor

Information Providers, Inc.

Conducted client business analyses for insurance coverage and premium recommendations

Audit their books and their payroll to make sure it Balances the books

Work on Excel spreadsheets

Schedule appointments, perform field audits, and examine financial records such as payroll registers, quarterly 941s/SUTAs, general ledger, and sales ledger

Accounting principles

Scheduling appointments

Verbal communication skills

Strong analytical, problem solving, decision making, and organizational skills.

Experience in accounting/insurance.

Balance my schedule what needs to be done first

07/2011 to 12/2020

Licensed Accident & Health Agent

The Insurance Center

Licensed Accident & Health Agent specializing in sales of various insurance policies

Arranges Faculty/Speaker travel arrangements, transportation, and lodging

Discretion in business relationships

Focus on quality for clients

Ability to address and resolve questions and problems

Led training for new agents

Work independently with strong analytical, problem solving, decision making, and organizational skills

Scheduling appointments

Checking the codes to make sure things are billed correctly

Inform clients where to get medical supplies

03/2004 to 07/2011

Independent Insurance Agent

Aflac

Managed and trained sales agents

Ability to address and resolve questions and problems

Maintained policies across various carriers

Discretion in business relationships

Setting up appointments and setting up trainings

Provided comprehensive customer service

Manage business books and make sure everything balanced

01/1991 to 03/2004

CNA/clerk

Guttenberg Municipal Hospital/Elkader Care Center/Mercy One

Responsible for comprehensive patient care across different care settings, including detailed reporting and team collaboration

Fall Protection for Patient

Working with medical device

Working with the Surgical patient

Clinical education training for patients

Improve wound care and surgical

Education

07/2015

Servant Leadership

Viterbo University- La Crosse, WI

05/2011

Associate of Arts: Medical Billing And Coding

US Career Institution- Fort Collins, CO

05/1991

High School Diploma

Garnavillo Community School

03/1991

CNA

Northeast Community College - Calmar, IA

Skills Accomplishments