Customer Service & Benefits Administration Professional
Resume:
Summary
Strong work ethic and dedication to excellence. Organized, multi-task oriented individual with excellent communication skills, both oral and written. Extensive customer service experience. Experience
Benefit Communication Administrator /Schnucks Markets Bcinsourcing • Kansas City, MO
07/2022 - Present
Serve as primary contact for plan vendors and third-party vendors. Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, short term & long term disability claims, accident and death claims. Gather employee data and oversee the processing of monthly billings and preparation of payment. Provide customer service support to internal and external teammates. Provide new hire packets to teammates
Customer Service Senior Rep
Cigna • St. Louis, MO
06/2014 - 07/2022
Responded to complex inquiries regarding benefits, billing, eligibility, coverage and other related information. Educated on disease management programs and healthy living programs personalized to the customers medical condition or health improvement goals.
Utilize computer-based resources in a highly effective manner to educate accurate responses to inquiries. SME (subject matter expert) trained new hires
Fulfillment Sorter
Amazon • St. Louis, MO
08/2017 - 09/2021
Sort and scan packages
Customer Service Representative
Macy's • Bridgeton, MO
03/2013 - 06/2014
Assist customers with online shopping
Assisted customers in applying for credit
Foreclosure Specialist
Citi Mortage • O'Fallon, MO
06/2005 - 03/2013
Executing affidavits
Document execution
Assisting customers with various programs to obtain property Gwendolyn Lightfoot
*************@*****.***
Bridgeton, MO
Skills
Customer service, Time management, Microsoft excel, Microsoft word, Documentation review, Communication skills, Computer literacy, Leadership
Education
General Studies
Normandy Senior High School • Normandy, MO
06/1985
Diploma
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