IT Support Pro with Strong Customer Focus

Kenric Carter

Clarkston, Ga *****

*******@*****.*** 404-***-****

Entry level IT, Cyber security, IT Support Specialist

Education

Lecordon Bleu of CulinaryArts, Merit America, Atlanta Technical College

Certifications

Associates Degree in Culinary Arts: Google IT certificate : Serv Safe

Technical Skills

Skills such as AI( Artificial Intelligence), Windows 365, Windows Remote Desktop, Jira ticketing system, Data Analyst, Cyber Security, Cloud Computing, Software Development, Digital Marketing, Alongside Proficiency in Communication Tools and Data Visualization.

Professional Experience

Ideal Flex, Lithia Springs,Ga August2025- Present

Entry level-Help Desk Technician: Provide remote support for hardware,software and general IT issues.

●Troubleshoot and resolve issues in a Windows and Microsoft Office Environment.

●Deliver strong customer service while accurately documenting, track and update tickets in a ticketing system.

●Manage and prioritize incoming tickets, escalating more complex issues as appropriate

●Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions.

●Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization.

Randstad, Atlanta,Ga June 2025-Present

Data Entry Clerk- Managing files and keeping my updates in companies files with high accuracy and data integrity.

●Scanning documents and maintaining confidentiality

●Typing into data spreadsheets and data bases

●Strong computer skills

●Good verbal and writing skills

Contact this candidate