Administrative Assistant / Hair Stylist with 25+ Years Experience

Jennifer Wascom

***** *** ****** **. • Gulfport, MS. 39503 • 985-***-**** • ***************@*****.***

Administrative Assistant/Customer Service/Hair Stylist

Effectively assisting with staff, retailers, and customers

Results-oriented, high-energy, hands-on professional with 25+ years’ experience and a successful record of accomplishments in data processing, training, and communications.

Key skills include:

Problem Solving

Internal & External Regulations

Experience in Training

Data Processing

Experience in Quality Assurance and Customer Service in Two Industries.

Excellent Communication Skills

Cash handling Experience

PROFESSIONAL EXPERIECE

Hair Replacement Stylist

HairClub of Bosley

Hair Health Expert that is highly qualified and professionally trained to assess all levels of hair loss.

Notable Accomplishments:

Extreme Hair Therapy Training

Tailor to client’s specific hair needs, regardless of age, gender, ethnicity, or hair type.

Giving natural-looking results for clients for instant hair results in those with advanced stages of hair loss.

Work with cancer patients

Professional assessment to create custom hair replacement system.

Give exact color, texture, curl pattern, and density match.

Custom Cut and style

Hair health Expert

Administrative/Office Assistant

Hallmark Corporate Office/Kansas City, MO (February 2014 – 2018)

Facilitated successful daily communications with retailers while compiling, sorting, and verifying orders before completing.

Notable accomplishments:

Provide daily operational review/quality control of artists and product.

Responsible for assuring uncompromised compliance.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Contact and resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Lead Stylist

Sportclips. Lee’s Summit, MO (May 2010– February 2014)

Based on customers instructions and facial features, determine trim, style, and product suggestion.

Update and maintain customer information records.

Operate cash registers to receive payments and close out duties at end of shift.

Notable Accomplishments:

Provided customer support/resolution, training in dealing with unhappy patrons.

Handled quality control, payroll, and staff evaluations.

Training in attaching hairpieces.

Teller

Zellco Credit Union, Bogalusa, LA (2004-2006)

Perform various duties including cashing checks after verifying that signatures were correct and numerical amounts agree.

Enter customers’ transactions into computers to record.

Balance currency, coins, and checks received, by hand or using currency counting machine to prepare them for deposit or shipment to branch banks, or Federal Reserve Bank.

Identify transaction mistakes when debits and credits do not balance.

Explain, promote, or sell products or services such as travelers checks, savings bonds, money orders, and cashiers checks.

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