Multi-skilled Client Service Professional with Compliance Experience
Resume:
Date of Birth
Gender : Female
Nationality : South African
Race : African
Language(s) : Setswana, English & Afrikaans
Availability
: Immediately
EDUCATIONAL BACKGROUND
Leteane High School : Grade 12 (2007)
OTHER QUALIFICATIONS
Institution Qualification/Course Year Obtained
Taletso FET College Generic Management 2013
SKILLS AND COMPETENCIES
• Effective communication (Written & Verbal)
• Teamwork & Collaboration
• Critical thinking & Problem-solving
• Ability to work under pressure
• Good attention to details
• Ability to adopt to change
• Effective time management
• Good Interpersonal skills
• Planning & Organising
PERSONAL INFORMATION
Keabetswe Mompati
068-***-**** / 076-***-**** About me
I am a dedicated, organized and methodical individual with good interpersonal skills. I am reliable, dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive to identify and develop new opportunities. *************@*****.***
11 Mandrain road pontenilo complex
Honeydew roodeport 2040
WORKING EXPERIENCE
Name of Company
Occupation
Duration
: Supabets Gambling Group
: Client Service Consultant
: June 2024 until Present
Duties and responsibilities
• Manage high volume customer inquiries via calls, email, live chats, and WhatsApp.
• Resolve escalated grievances from multiple locations across South Africa.
• Verify and process customer documentation for FICA compliance.
• Support supervisor with daily operations, including staff rostering.
• Process financial transactions: deposits, withdrawals, and account updates.
• Maintain accurate customer records and ensure timely issue resolution. REFERRENCES
Reference Contact person Cell Number
Supabets Gambling Group Meleny Mashamaite (Support Team Leader)
DECLARATION
I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
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