Certified Nursing Assistant - Patient Access Specialist
Resume:
MARCELLA JOHNSON
CERTIFIED NURSING ASSISTANT
CONTACT INFORMATION
*****************@*****.***
Cape Coral, FL 33909
CDL Class B
SKILLS
Patient care
HIPAA compliance
Vital signs monitoring
Patient transfers
Attention to detail
Phone and email etiquette
Customer service
Patient registration
Appointment scheduling
Patient check-in
Insurance verification
CERTIFICATION/LICENSE
CNA #CNA458967
BLS Certification
CDL
PROFESSIONAL SUMMARY
Detail-oriented healthcare support professional with experience in patient access, appointment scheduling, and HIPAA-compliant communication. Skilled in insurance verification, electronic health records, and maintaining patient privacy and comfort.
WORK EXPERIENCE
August 2024 - Present
Patient Access Representative
Lee Health RW Outpatient Registration, Fort Myers, FL
Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
Registered patients by obtaining necessary and accurate financial and demographic information.
Provided excellent customer service to patients and their families.
April 2023 - June 2024
School Bus Driver
Lee County School District, Fort Myers, FL
July 2019 - August 2022
Service Representative / Accessioning Specialist
Lab Corps of America, Fort Myers, FL
Assisted customers in navigating complex systems or processes, displaying patience and understanding.
Performed administrative duties such as filing documents, entering data into the system, and answering phones.
EDUCATION
February 2024
Certified Nursing Aide in Health Science
Cape Coral Technical College, FL
October 2015
Medical Assistant/ X-Ray Tech in Medical Internship
Heritage Institute-Ft Myers, FL
.
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