Junior IT Support & DevOps Specialist

Sara Longo

Junior IT Specialist

****.*****@*****.*** +216-********

Summary

IT Support professional with hands-on experience troubleshooting hardware, software, and network issues for end users. Strong communicator fluent in French and English, with a focus on problem-solving, customer guidance, and ensuring smooth IT operations. Professional Experience

IT & DevOps Engineer, Tasshil Visa

•Designed and deployed Linux-based Odoo ERP server environment

•Managed VPS infrastructure, SSH security

09/2025 – Present

Tunisia

•Optimized Odoo interface and workflows to improve operational efficiency

•Led digital transformation by converting manual processes into structured ERP workflows

•Delivered on-site employee training and system onboarding

•Ensured system reliability through monitoring, updates, and backup strategies Key Achievements:

•Improved internal workflow efficiency through ERP automation

•Increased system stability and uptime

•Reduced dependency on fragmented manual tools by centralizing operations into Odoo Sales Agent, Voicecom

•Promoted and sold services, focusing on high-speed internet solutions

•Engaged potential clients, explained product features, and tailored offers to customer needs 2024 – 2025

Tunis

•Persuaded and converted leads into satisfied customers, consistently meeting sales targets

•Provided product information, resolved client questions, and ensured a smooth onboarding process

•Maintained client relationships and tracked sales performance through internal CRM tools

•Developed strong communication, negotiation, and customer service skills Skills

•Operating Systems: Windows 7/10/11, macOS

•Remote support: Using remote control tools for problem resolution

•Ticketing systems: ServiceNow (logging, tracking, resolving tickets)

•Hardware & Software: Installation, configuration, fault diagnosis

•Networking: Basic network issue troubleshooting

•ERP & Documentation: Procedural documentation, workflow support

•Customer support: Problem-solving, multi-case management, client follow-up

•Excellent verbal and written communication (French & English)

•Strong interpersonal and customer relationship management

•Attention to detail and analytical problem-solving Education

Bachelor in Game arts & Animation, SAE Institute 09/2020 – 2023 Amsterdam

High School diploma in Computer Science, Lycée de Garçons 09/2016 – 09/2020 Tunisia

Languages

French English Arabic

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