Tech Support Leader with Remote Expertise

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Remote Technical Support

Linux Remote Desktop Services

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Computer Sales § Equipment Service Management And Rental

Technical Support Remote Installation © Administrative Su

Microsoft Certified Systems Administrator

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customer service operations and supported technical infraathuetiires

* Led a team of +15 staff, enhancing customer service efficiency by +30%. _

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i Computer Teen Remote Teennlee upper Specialist

wi oeetenansive sachnical support and system cobifhijuratiol Services. HN

Provided remote technical support to +200 clients, resolving issues witha 95%

satisfaction rate.

technical issues.

‘© Managed equipment service and rental, ensuring optimal performance and customer

satisfaction.

Collaborated with cross-functional teams to implement system upgrades, improving —

service delivery.

Experimental — Open to new, innovative approaches

_ Planful — Structured, meticulous, and achievement-oriented

Collaborative — Relationship builder, assertive and equipped to lead

Accommodating — Diplomatic and accepting of others’ needs

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