Emerging Virtual Assistant with Customer Service Expertise

CIARA L.

CORONADO

Communication.

Active listening.

Empathy.

Warmth.

Problem-solving.

Dedication.

Time management.

P ROFESSIONAL S UMMARY

S K I L L S

EMMAUS CHRISTIAN SCHOOL

GENERAL ACDEMIC STRAND 2018-2019

Handle all incoming calls for bank account related concerns, fund transfers, banking application

support, etc. Assist customers in navigating the

bank's app and give relevant answers to inquiries on the app.

Healthcare accounting is the process of tracking

and managing financial information for healthcare

organizations. This includes everything from patient medical records and billing information to insurance claims and provider payments.

CSR- FINANCIAL ACCOUNT CSR-HEALTHCARE ACCOUNT

TELUS INTERNATIONAL CONCENTRIX

February2022-

September2022

Dec.2022

Oct.2023

916-***-****

*****.***********@*****.***

Daang putol st., Brgy. Pasolo, Valenzuela city

ACADEMIC B ACKGROUND

WORK H I S TORY

CSR-HEALTHCARE ACCOUNT

EVERISE

Oct.2024

March 2025

assisting customers with inquiries regarding their prescription drug coverage, including explaining

benefits, verifying eligibility, processing claims, addressing coverage issues, and providing

information on copays and formularies

Contact this candidate