Remote Data Entry & Operations Specialist

NAIM MUSTAFA

Operations & Data Management Specialist Location: Zarqa, Jordan Phone:

079******* Email: ***************@*****.***

PROFESSIONAL SUMMARY

Accomplished Data Management and Business Support professional with over 7 years of dedicated service within the World Food Programme (WFP) and the International Organization for Migration (IOM). Expert in humanitarian operations, specializing in complex beneficiary databases, digital field data collection, and high-tech systems including Blockchain (Building Blocks) and MEPS. Proven track record in ensuring data integrity and streamlining large-scale assistance programs. CORE SKILLS

• Systems Expert: Kobo ToolBox, Blockchain (Building Blocks), MEPS, and CRM Ticketing Systems.

• Data Operations: Database Maintenance, Data Cleaning, and Large-scale Beneficiary Registration.

• Field Coordination: Household-level data collection, stakeholder collaboration, and distribution monitoring.

• Accountability: Expertise in Accountability to Affected Populations (AAP) and Complaint Feedback Mechanisms (CFM).

• Technical: Advanced MS Excel, Adobe Creative Suite, and Social Media Analytics. PROFESSIONAL EXPERIENCE

International Organization for Migration (IOM) Jordan Data Collection & Field Coordinator September 2024 – Present

• Execute household and community-level data collection using digital surveys to ensure high-quality data inputs.

• Coordinate beneficiary registration and the precise distribution of assistance cards.

• Monitor and report on field activities to enhance program accountability and effectiveness.

• Collaborate with local stakeholders and field teams to ensure seamless project implementation.

World Food Programme (WFP) Jordan Business Support Assistant - CFM Agent March 2017 – March 2024

• Managed large-scale beneficiary databases, processing requests and complaints via Call Center and Social Media channels.

• Provided technical troubleshooting for E-card issues using MEPS, Ticketing, and Blockchain (Building Blocks).

• Conducted field data collection using Kobo ToolBox to provide insights for humanitarian response.

• Served as the focal point for refugee community meetings and information sessions.

• Maintained strict data accuracy and followed up on complex cases to ensure timely operational action.

• Actively applied specialized training in Accountability to Affected Populations (AAP). EDUCATION

Diploma in Graphic Design & Multimedia Luminus Technical University College (LTUC), Jordan Oct 2014 – Feb 2017

LANGUAGES

• Arabic: Native.

• English: Fluent (Professional Working Proficiency).

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