Customer-Focused Operations Associate

Je’Hanne Kirkaldy

Highland, CA

840-***-****

********@*****.***

PROFESSIONAL SUMMARY

Dependable and motivated professional with over five years of experience working in fast paced environments, supporting daily operations and delivering consistent, high quality service. Known for strong communication, organization, and the ability to stay composed under pressure. Experienced in assisting team members, maintaining workflow efficiency, and ensuring tasks are completed accurately and on time. Brings a strong sense of accountability, attention to detail, and a willingness to step into greater responsibility and leadership.

EDUCATION

Crafton Hills College

August 2020 to Present

Redlands High School

High School Diploma, June 2020

WORK EXPERIENCE

Panera Bread

San Bernardino, CA

June 2021 to Present

• Support daily operations in a high volume environment while maintaining accuracy, efficiency, and strong customer service standards.

• Communicate clearly with team members and leadership to coordinate tasks and manage workflow during busy shifts.

• Assist in training and guiding new team members on procedures, expectations, and service standards.

• Take initiative during peak hours to help organize tasks, support team productivity, and keep operations running smoothly.

• Resolve customer concerns with professionalism, active listening, and problem solving.

• Maintain organized records and follow proper procedures for cash handling, reporting, and accountability.

• Ensure work areas remain clean, safe, and in compliance with company standards. CRY-ROP Student Store

Redlands High School

September 2019 to April 2020

• Processed transactions while maintaining accuracy and attention to detail.

• Assisted with daily cash handling and basic reconciliation procedures.

• Maintained organized records of sales and inventory.

• Provided support to students in a professional and respectful manner.

• Followed procedures for handling sensitive information and maintaining confidentiality.

SKILLS

• Team coordination and support

• Communication and interpersonal skills

• Time management and organization

• Problem solving and conflict resolution

• Workplace safety awareness

• Record keeping and accuracy

• Microsoft Word and Excel

• Ability to adapt in fast paced environments

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