Restaurant Professional with Strong Guest Service Background
Resume:
Lorena Becerra
Anaheim, CA *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Knott's Berry Farm-Buena Park, CA
Present
Provided friendly, attentive service in a lively, high-volume dining environment known for its signature chicken dinners. Managed multiple tables efficiently while maintaining a warm, welcoming atmosphere for guests of all ages. Collaborated with team members to ensure timely service, accurate orders, and an exceptional guest experience.
Server
Knott's Soak City-Buena Park, CA
May 2025 to September 2025
Cabana Server
Server/Waitress/food runner
Far Bar, Little Tokyo-Los Angeles, CA
September 2017 to March 2020
Food Runner; collect meal tickets and prepare appetizers. Deliver all meals to tables. Maintained cleanliness of kitchen/dining area. Restock cutlery & dinnerware daily. Replenish condiments for both kitchen & guest use.
Server; greet and seat guest. Take orders, make recommendations, ensure guests are enjoying their visit, bus tables, deliver food to guests, deliver final bill and ensure guests are fully satisfied. Security Supervisor
Stubhub! Center-Carson, CA
February 2013 to October 2018
Security Supervisor; 100% customer service position. Ensure the safety and security of all guests visiting our stadium. Supervised teams of security officers during sports/music/graduations. Thorough bag checks to ensure prohibited items were not brought inside stadium. Overlooked all patrons entering the facility to ensure proper credentials were provided. Successfully removed patrons not adhering to Stubhub Centers rules. Created a safe and fun experience for all guests. Monitored cameras (CCTV) at specified command posts and relayed incidents to proper law enforcement when needed. Created detailed incident reports after each event for reference and submitted to our head of security department. Server/Cashier
Restaurante La Joya & bakery-Whittier, CA
February 2016 to July 2018
Server; greet and seat guests, take orders, make suggestions, run food & take payment. Buss tables and regular open/close cleaning duties.
Baker; prepared Mexican pastries daily to ensure freshness. Maintained the cleanliness of the bakery. Cashier. Open/close the bakery part on my own.
General Manager
Powerhouse Gaming-Long Beach, CA
January 2012 to October 2015
Powerhouse Games (Powerstation) is a family entertainment center. I started as a game attendant and worked my way up the ladder to a supervisor, an assistant manager and ended as a store manager. A managers duties included hiring new employees, assisting guests with not only complaints, but ensuring they’re having a good time. Booking and hosting birthday parties. Janitorial duties. Daily and weekly bank deposits. Weekly revenue reports. Creating new promotions to boost store revenues. Training new hires. Scheduling.
Server/Waiter
Education
High school diploma
Bell Gardens High School-Bell Gardens, CA
September 2005 to June 2009
Skills
• Host/hostess experience
• Cash management
• Sales
• Kitchen Experience
• Windows Remote Desktop
• Cleaning
• Staff training
• Computer skills
• Spanish
• Interviewing (7 years)
• Commercial cleaning
• Organizational skills
• Fine dining experience
• Inventory Control
• Time management
• Upselling
• Revenue management
• Customer service (10+ years)
• Phone etiquette
• Store Management Experience
• Serving Experience
• Food service
• Restaurant experience (4 years)
• Problem management (10+ years)
• Guest services
• Budgeting
• Serving
• Food industry
• Cashiering
• Assistant Manager Experience
• Management
• Food Safety
• Cooking
• Night audit
• Custodial experience
• Customer support
• Communication skills
• Casual dining experience
• Guest relations
• POS
• Restaurant Experience
• Food Preparation
• Hotel experience
• Food handling
• Leadership
• Cash register (10+ years)
• Security (5 years)
• Busser
• Janitorial experience
• Cash handling
• CCTV
Languages
• English - Fluent
• Spanish - Fluent
• Bilingual
Certifications and Licenses
ServSafe
TIPS
Food Safety Certification
CPR Certification
Food Handler Certification
Driver's License
October 2022 to October 2026
Non-CDL Class C
BLS Certification
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