Remote Data Entry Specialist Candidate

Diana Ortiz

Bronx, NY / 914-***-**** / ***.**********@*****.***

Executive Leader with 12+ years of experience managing organization growth and community business operations. Excellence in recruiting and training staff, leading and managing staff, and ensuring compliance with policies for enhanced productivity. Adept at driving growth, overseeing operations and utilizing great leadership to maximize staff and client retention.

Executive Director and Founder DoConnect, Inc, May 2024 - Present

Responsible for driving growth, overseeing operations and utilizing great leadership to maximize staff retention.

Provide supervision of staff to ensure student training and job placement are consistent and satisfactory.

Oversee metrics, program successes and challenges

Manage Program Performance Outcomes

Work closely with board of directors

Responsible for fiscal control and program management compliance

Working closely with community partners

Vice President of Wellness Center, June 2017 – November 2023

Exodus Transitional Community, Inc., New York, NY

Oversaw recruiting procedures with hiring and training new members which led to enhanced staffing levels and staff development.

Handled and oversaw daily department operations and compliance.

Executed responsibilities as Acting Executive Director as delegated in my tenure multiple times.

Contributed to organization growth by expanding work to upstate sites, adding state operated programs

Accountable for quality assurance and oversight of contracts to ensure that mandated requirements are in compliance. Created a weekly chart for checking KPI performance and conducted random chart review for quality of work.

Supervised and evaluated senior staff, provided weekly and/or as needed support to ensure team were working effectively and efficiently to complete required work.

Nurtured relationships with legislators in all districts, community partners, community board

Supported Finance department with budget creation and management, created Budget narratives, worked closely with accounting firm and CFO. Participated and presented at Board of Directors Executive and Finance monthly meetings.

Working with Key staff to help address any issues that need attention and resolution.

Assuring that all requirements are met for both Clinics

Additional Experience Direct Service and Managerial Experience

Community Liaison, Exodus Transitional Community, Inc., New York, NY

•Created Legislative Breakfast honoring elected officials and others for their contributions toward Justice and Justice Impacted people.

•Oversaw comprehensive outreach efforts and recruitment.

•Made inroads with corrections, parole, probation, the District Attorney’s offices, and local community boards.

•Developed relationships with businesses for exposure, funding, and partnership opportunities.

Education

Master of Arts in English Literature, Mercy College Bachelor of Science in Sociology, Mercy College

Skills

Leading Teams, Monitoring and Motivating staff, Address and Resolve Operational and Consumer-related Issues and Staff conflict, Community Engagement, Program Implementation, Performance Improvement, Microsoft Office, Excel, 10e11 data software

Community Involvement

Former Board of Directors, Housing +

Foundation Ambassador, The New York Women’s Foundation Grantee Program Volunteered,

Languages

Bilingual, Spanish

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