Administrative & Data Integrity Specialist

JEANNETTE ZANELE MAFA

Pretoria, South Africa 066-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Administrative Management Specialist specialising in office coordination and data integrity. Leverages multi-sector experience in record-keeping and stakeholder relations to contribute to operational efficiency. CORE COMPETENCIES

Administrative Operations & Coordination

Financial Record Maintenance

Stakeholder Engagement & Communication

Database Management & Data Capture

Inventory & Stock Management

TECHNICAL SKILLS

Microsoft Office Suite

SAGE Payroll

SASMS (South African School Administration and Management System)

PAAB System (Patient Administration and Billing)

VISTA Cinema Management System

Heavy Vehicle Operation (C1 Code 10)

PROFESSIONAL EXPERIENCE

SALES ASSISTANT Rage Distributions — Pretoria 2023 – Present

Facilitates customer service excellence through efficient cash handling, merchandising, and the processing of returns and refunds.

Drives revenue growth by opening new accounts, promoting loyalty cards, and consistently meeting sales targets.

Manages stock security and inventory levels while maintaining high standards of store organisation and cleanliness.

ADMIN ASSISTANT VOLUNTEER Tiny Tots Day Care Centre — Pretoria 2020 – 2022

Managed administrative workflows including phone correspondence, email management, and filing for school operations.

Maintained accurate financial records and monitored school suppliers to ensure consistent resource availability.

Coordinated communication between parents, teachers, and learners to resolve enquiries regarding school policies and procedures.

ADMIN INTERN Department of Education — Pretoria 2018 – 2019

Provided comprehensive administrative support to the FET department by tracking files, drafting agendas, and preparing memos.

Executed database management and minute-taking for official meetings to ensure documented operational compliance.

Optimised office communications by controlling the switchboard and managing high volumes of incoming and outgoing mail.

ADMIN LEARNER Lotus Gardens Clinic — Pretoria 2017 – 2018

Compiled daily and monthly statistical reports to track clinic performance and patient throughput.

Streamlined patient flow by scheduling appointments and capturing accurate records on the PAAB system.

Handled diverse administrative tasks including mail distribution and professional telephonic enquiries. EDUCATION

National Diploma in Administrative Management in General 2015 – 2017 Tshwane University of Technology (Pretoria)

SAGE Payroll Certificate 2017

Tshwane University of Technology (Pretoria)

National Senior Certificate 2013

Fusion Secondary School (Pretoria)

REFERENCES

Ms J Mafa Tiny Tots Day Care Centre Principal 072-***-**** Mrs M Sitsha Department of Education Head of Department 082-****-*** Ms S Mohlamme Lotus Gardens Clinic Supervisor 079-****-*** Mr T Moloi Ster-Kinekor Theatres Manager 081-****-*** G Nevumbane Rage Distributions Manager 067-***-****

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