Data-Driven Administrative and Customer Service Specialist

Mayra Villatoro

***.***********@*****.*** https://www.linkedin.com/in/mayra-villatoro-20263a211 +503-******** Education

Bachelor’s Degree in Business Management Jan 2022 – 2026 Brigham Young University–Idaho Rexburg, Idaho, U.S.A. Social Media Marketing Certificate Jun. 2025

Brigham Young University–Idaho Rexburg, Idaho, U.S.A.

• Create and manage advertising and marketing content for various social media platforms.

• Create engaging and relevant content aligned with a company's mission, audience, and social media goals.

• Improve the effectiveness of social media content and campaigns using analytics and research tools.

Experience

Store Specialist

SIMCA / LDS Distribution Center Jan 2026 – Present La Libertad, El Salvador

• Maintained accurate inventory tracking and supported stock control process.

• Handled cash register operations, ensuring fast and accurate transactions.

• Provided customer support by recommending products and answering questions.

• Assisted in organizing products and restocking inventory as needed. Voluntary Service July 2024 – Dic. 2025

The Church of Jesus Christ of Latter-day Saints Dominican Republic – El Salvador

• Trained and mentored 5+ new volunteers which facilitated their performance.

• Organized and participated in 4 different community service projects, coordinating volunteer activities.

• Demonstrated resilience, professionalism, and perseverance in a goal-oriented environment.

• Managed time, goals, and daily responsibilities efficiently.

• Developed interpersonal communication skills and the ability to work effectively with diverse audiences.

Crew Member

McDonald’s Sept.2021 – Oct. 2021

San Miguel, El Salvador

• Utilized different marketing strategies which increased sales and customer satisfaction.

• Trained 2+ new service collaborators in the lounge area of the restaurant. Skills

• Teamwork & collaboration

• Digital technology

• Microsoft Excel (Advanced)

• B2 English level

• Retentive memory

• Adaptation and flexibility

• Effective communication

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