Remote Data Entry & Customer Support Specialist

Tarsha Harris

Tampa, FL Remote

813-***-**** *************@*****.***

Pharmacy Outreach Specialist Remote Customer Service Patient Support Compassionate and detail-oriented professional with extensive experience in high-volume call environments, customer support, and accurate documentation. Skilled in engaging individuals, resolving concerns, and supporting positive outcomes through clear communication and problem-solving.

Core Skills

1 Patient & Customer Outreach (Inbound & Outbound Calls) 2 High-Volume Call Center Performance

3 Active Listening & Empathy

4 Problem Solving & Barrier Identification

5 Documentation & Data Accuracy

6 Compliance & Confidential Information Handling

7 CRM / Case Management Systems

8 Microsoft Excel & Data Entry

9 Remote Work & Time Management

10 Multitasking in Fast-Paced Environments

Professional Experience

Revenue Specialist II – Florida Department of Revenue, Tampa, FL 1 Managed high-volume inbound and outbound calls, assisting individuals with inquiries and case-related processes.

2 Communicated complex information clearly and professionally. 3 Identified and addressed barriers preventing resolution using empathy and problem-solving. 4 Maintained accurate and detailed documentation in compliance with regulations. 5 Navigated multiple systems simultaneously while meeting productivity goals. Customer Service & Administrative Support

1 Responded to customer inquiries via phone and written communication. 2 Processed forms and service requests with strong attention to detail. 3 Maintained confidentiality while handling sensitive information. 4 Supported workflow efficiency through organization and coordination. Education

High School Diploma – Focus in Accounting