Administrative Operations & Data Specialist
Resume:
SHALUNDA SMITH
Boiling Springs, SC *****
*****************@*****.***
PROFESSIONAL SUMMARY
Service driven administrative professional with extensive experience supporting daily operations, managing data, and ensuring organizational efficiency. Recognized for strong communication, problemsolving, and leadership abilities. Adept at learning new systems, adapting to changing environments, and maintaining accuracy in fast paced settings. Trusted team contributor with a proactive work ethic and a commitment to quality. CORE SKILLS
● Office Administration
● Data Entry & Data Integrity
● Records & Case Management
● Leadership & Team Support
● Troubleshooting
● Quality Assurance
● Organization & Prioritization
● Effective Communication
● Time Management
● Research & Documentation
● Multitasking
● Inventory Oversight
TOOLS & SOFTWARE
● Microsoft Office Suite
● Workday
PROFESSIONAL EXPERIENCE
Eligibility Analyst
TekSystems – Remote, SC Jun 2024 – Apr 2026
● Reviewed Medicaid redetermination cases for the State of South Carolina, applying knowledge of state policies and program requirements.
● Ensured all case information was gathered, verified, and processed accurately in accordance with state procedures.
● Performed data management and migration tasks while maintaining strict data integrity.
● Conducted external data verifications on secure client information.
● Developed and facilitated focus groups to support performance improvement and address behavioral issues among team members.
Administrative Assistant
Angels Charge Ministry – Spartanburg, SC Nov 2021 – Jan 2024
● Managed accounts payable, ensuring accurate and timely processing of invoices, expense reports, and payment transactions for a nonprofit organization.
● Provided clerical and communication support to internal teams and external partners.
● Transcribed live and recorded company briefings and distributed finalized documents.
● Maintained and monitored inventory, resolving shortages and reducing costs through efficient stock management.
● Updated and managed client databases, including prospects, customers, and clients.
● Coordinated all on site and off site meetings, including weekly, monthly, and quarterly schedules.
Member Services Associate
Sam’s Club – Spartanburg, SC Aug 2021 – Nov 2021
● Assisted customers with checkout and in store inquiries.
● Operated cash registers and processed payment transactions.
● Supported customers in locating products and resolving questions. Office Manager
Dr. William P. McDonald Chiropractic – Charleston, WV Oct 2018 – Dec 2020
● Managed daily operations of the chiropractic office, including scheduling, patient processing, and maintaining a clean, organized environment.
● Handled insurance and billing procedures, including preauthorizations and resolving client inquiries.
● Reviewed patient eligibility and processed documentation during intake.
● Improved workflow efficiency by eliminating manual processes and streamlining scheduling, billing, and coding data entry across systems. EDUCATION
West Virginia State University
Pre Medical Studies
Spartanburg High School
High School Diploma
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