Customer Service & Optical Sales Specialist

Patricia Stewart

303-***-**** ***********@*****.***

Professional Summary

Dedicated and experienced customer service professional with a strong background in retail operations, optical services, cash handling, and team collaboration. Proven ability to manage high-volume transactions, educate customers on optical products, and create positive customer experiences. Seeking a customer service, optical, or retail associate role where I can contribute to organizational goals and provide outstanding service.

Skills

Retail & Sales: Point-of-Sale (POS) Systems, Product Knowledge & Recommendations, Retail Merchandising & Inventory Management

Cash Handling: Accurate Cash Handling, Drawer Balancing, End-of-Day Closings, Credit & Cash Transactions, Cash Counting Machine Operation

Optical Services: Optical Sales & Customer Education, Eyewear Fitting & Adjustments, Prescription Verification & Assistance

Customer Service: Strong Teamwork & Customer Relations, Fuel Station Operations

Professional Experience

Optician America’s Best - Aurora, CO

August 2021 - Present

Assisted customers with selecting eyewear based on prescription needs, style preferences, and comfort.

Provided guidance on lens options, coatings, and frames while ensuring a high level of customer satisfaction.

Performed adjustments and repairs on glasses to ensure optimal fit and comfort.

Managed transactions, processed payments, and maintained a well-stocked inventory.

Educated customers on proper eyewear care and maintenance.

Cashier and Manager Safeway - Aurora, CO

April 2009 - June 2015

Managed daily operations of the fuel station.

Handled customer transactions with speed and accuracy.

Ensured safety and cleanliness standards were met.

Trained and supervised new staff members.

Front-End Cashier Walmart - Denver, CO

January 2016 - June 2017

Processed customer purchases and provided friendly service.

Maintained a clean and organized checkout area.

Assisted with restocking and merchandise displays.

Collaborated with team members to enhance the shopping experience.

Education

High School Diploma East High School - Denver, CO

Graduated: May 1979

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