Quality Assurance Technician - Food Safety & Compliance Expert

CHARLES WILLIAMS

Chicago, IL ***** ************@*****.*** +1-312-***-**** [Portfolio Link]

PROFESSIONAL SUMMARY

Detail-oriented Quality Assurance Technician with HACCP certification and 5+ years of experience in food CORE SKILLS

Quality Assurance & Food Safety

- HACCP & SQF Standards Implementation

- Compliance Documentation & Reporting

- Process Improvement & Risk Assessment

- Internal & Supplier Auditing

- Team Training & Safety Communication

Creative & Technical Skills

- Adobe Creative Suite (Photoshop, Illustrator)

- Digital Design & Visual Communication

- Remote Collaboration Tools (Slack, Zoom, Teams)

- Basic UI/UX Design (Figma, Canva)

- Project Management & Client Relations

PROFESSIONAL EXPERIENCE

Quality Assurance Technician

Vienna Beef Ltd Chicago, IL April 2020 - Present

- Conduct 15+ weekly quality checks across production lines, identifying and resolving potential issues befo

- Reduced quality incidents by 18% through implementation of improved monitoring procedures

- Maintain 100% compliance with HACCP and SQF standards during all external audits

- Created visual documentation that improved staff compliance with safety procedures by 25%

- Collaborate remotely with cross-functional teams to address quality concerns and implement solutions Food Manager

Pork n Mindys Chicago, IL Jan 2017 - Mar 2020

- Supervised team of 8 kitchen staff while ensuring consistent food quality and safety standards

- Managed $15,000 weekly inventory and reduced food waste by 12% through improved ordering processe

- Maintained perfect health inspection scores during tenure through rigorous adherence to safety protocols

- Designed visually engaging staff training materials that improved onboarding efficiency by 30% Server/Bartender

Food For Thought Chicago, IL Jan 2014 - Sep 2017

- Provided attentive customer service in high-volume environment serving 150+ guests per shift

- Maintained accurate cash handling with zero discrepancies across $4,000+ in daily transactions

- Contributed to 15% increase in bar sales through creative specialty drink promotion

- Recognized as "Employee of the Month" three times for exceptional service and teamwork Freelance Digital Artist

Self-Employed Jan 2018 - Present

- Completed 40+ client projects including custom digital illustrations and marketing materials

- Designed social media graphics that increased client engagement by average of 22%

- Maintained 90% client retention rate through clear communication and timely deliverables

- Created custom food industry illustrations for local restaurant marketing campaigns EDUCATION

High School Diploma

Collins Academy High School Chicago, IL 1994-1997

- Art Club President, Culinary Arts Program Participant Continuing Education

- UI/UX Design Fundamentals (Udemy, 2022)

- Digital Marketing Essentials (Coursera, 2021)

- Food Safety Management (ServSafe, 2019)

CERTIFICATIONS & LICENSES

- HACCP Certification (Active through December 2025)

- Certified Internal Auditor (Obtained 2021)

- Food Safety Manager Certification (Active through July 2026)

- BASSET Certification (Active through March 2026)

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