Multifunctional Customer Service & Sales Professional

Chanita Duley

Fort Worth, TX *****

***************@*****.***

+1-913-***-****

Work Experience

Front Desk Reservation Sales Agent

Sixt Rental Car-Fort Worth, TX

January 2022 to Present

Setting up Reservations for car rentals

Going over the contract & Rental Agreement..

Up selling products to customers while checking them out.. Being knowledgeable about our products that we offer.. Checking customers back In once they return the vehicle Fleet Check.

Inbound Sales Agent

HOLIDAY INN CLUB VACATIONS-Pantego, TX

January 2016 to January 2022

Sell the qualifying guest vacation packages over the phone while adhering to the approved script

● Assist guest with any questions or concerns about the vacation properties

● Determine that the IHG guest meets qualification standards for our marketing packages.

● Utilize and navigate through computer programs while having the ability to learn new software

● Maintain required sales percentage per week

Collector/Customer Service Representative

PHYSICIANS OFFICE PARTNERS

October 2013 to December 2015

Review, process and post balances on all accounts receivable

• Read and interpret a variety of insurance remittance advices

• Handle all correspondence related to insurance or patient accounts

• Contact insurance carriers or self-pay clients with intent on receiving the maximum payments on accounts

• Data Entry

Team Lead/Collector

WELLS FARGO AUTO FINANCE

November 2005 to October 2013

Accepting inbound calls in attempt to collect on past due auto loans

• Making outbound calls and skip tracing accounts

• Negotiate payment arrangements and settlements

• Maintaining portfolio of 100-300 accounts over 60 days past due

• Managed a team over 25 Collectors

• Review credit and financial credentials for deferral approvals

• Continuous FDCPA training

• Reviewed Agents phone calls with customers for training purposes

• Reviewed Weekly,Monthly and Quarterly Qoals with each Team Member As A Team & Individual

• Sent out daily goals through Team daily as a Team

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Education

High school diploma

Skills

• 40 WPM

• Sales Force

• Mac Entourage

• Google Docs

• Google Mail

• Evernote

• Customer service

• Inside Sales

• Outbound Sales

• Typing

• Salesforce

• Telemarketing

• Accounts Receivable

• Cold Calling

• Customer service

• Clerical experience

• Multi-line phone systems

• Medical receptionist

• Insurance verification

• Medical scheduling

• Microsoft Office (including Powerpoint, Publisher, Excel, Outlook, Access) 2

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