Operations and Communications Specialist

Deasorend Tamondong

San Jose 408-***-**** ******************@*****.*** LinkedIn

Work Experience

Admissions Coordinator Herman Health Care Center DEC 2024 – PRESENT

− Prepares and signs admission contracts and guides patients’ RPs over signing if needed

− Reviews hospital-to-SNF referrals alongside the clinical team and verifies patient insurance

− Cooperates with the social worker to maintain Medicare count via discharges

− Assists with administrative and clerical duties as needed in the office

− Welcomes clients and admitted residents into the facility

− Inspects patient room’s cleanliness to maintain presentability of facility grounds

− Answers, transfers, records details of, and screens incoming phone calls Strategy and Operations Intern Levi’s Stadium JULY 2023 – PRESENT

− Demonstrates mobile application functionality to event customers onsite while staying aware of safety issues to improve fan experience and presents increasing season ticket value

− Troubleshoots point-of-sale hardware during events

− Provides cross-functionality between restaurant and representatives and stadium management to update menus and product information in event preparation

− Evaluates stadium technology and software post-event feedback before sending to management

− Prepares event onsite optimization by developing foot traffic paths and distributing updated point-of-sale devices to increase stadium occupancy limit and ticket sales

− Escorts and trains concession workers on point-of-sale application functionality within their assigned station to establish contact between IT assistants and concession workers Student Cabinet Intern AkbayanSJSU FEB 2023 – MAY 2023

− Coordinated student community events, establishing a narrative in each event to ensure audience engagement and key takeaways to increase community affinity

− Initiated a fundraising campaign with high output results while managing limited resources

− Developed supply lists and itineraries for each community event, making sure that each step of every event is properly executed on time with the right materials

− Shadowed alongside student organization cabinet members, gaining insight into how organizations locally operate Skills

− Computer Literacy – Proficiency in PointClickCare, Medi-Cal Providers Portal, WellSky Portals, MSWord, Google Workspace, Windows OS and Android / iOS systems

− Client Relations – Establishes and maintains positive client relationships with each interaction

− AP Writing Style – Utilizes the Associated Press writing style used to create technical media content Education

B.A Communication Studies, Minor: Public Relations DEC 2023 Project Experience

Advertising Strategy Proposal School Project

− Led a small team curating a consumer beverage product to demonstrate creative marketing strategies

− Delivered technical copywriting for intended target audiences to ensure positive brand engagement

− Provided design input with key team members to present a brand with a consistent message

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