Customer Service & Technical Sales Professional

GAYLE BLEVINS

**** ********* *****

St. Louis, Missouri 63132

Tel. 314-***-****

*****.*********@*****.***

Objective

To provide the best possible customer service and technical support to clients using my unique set of skills, to be the cohesive link between a company and its clients, to expand my knowledge and improve my abilities in order to promote successful long term relationships between customer, company and myself.

Professional Profile

Inside Sales/Technical Support – fourteen years of experience and ongoing training with industrial processes and process equipment enabling me to provide proficient technical support to customers in a variety of products and services.

Communication – Persuasive communicator with ability to develop productive relationships with clientele, vendors, and colleagues, at all levels.

Customer Relations – twenty years of experience in providing excellent customer care in a variety of industries, including industrial process, recycling and waste management, retail markets and banking.

Management/Supervisory – ten years experience in retail management and ten years of customer service management. Hands-on manager with proficient negotiation skills and experience cultivating resourceful business partnerships.

Team Building – Decisive team leader with experience in recruiting, hiring and training staff. Career History

Home Health Care. Sept 2018 - Dec 2018

Temporary relocation to provide in home health care for my Father after surgery. He is now fully recovered and no longer requires in home assistance. PROCESS CONTROL SOLUTIONS, LLC

Inside Technical Sales Nov 2017 - July 2018

Delivered technical support on a variety of control valve/flow control products, quality customer service, client price quotations, order entry and invoicing, partnered with the service technician to coordinate quotation, scheduling, parts purchasing order entry and invoicing for onsite and in- house service projects.

MEAD O’BRIEN – St. Louis MO

Inside Sales August 2015 – Nov 2017

Providing customer service, technical support, price quotations to customers, order entry and pricing support to outside sales team, coordinating purchasing and timely delivery of customer orders while maintaining high quality standards with ongoing product training. ROCKTENN – Creve Coeur MO

Service Coordinator August 2013 – July 2015

Manage waste and recycling services for national accounts such as Gap Inc. and William Sonoma Group, working to maximize recycling options and waste disposal utilizing the most environmentally beneficial methods while providing cost savings to the client. Customer Service Agent Nov 2012 – August 2013

Provide day to day support to waste clients by scheduling services, making changes to existing services and providing fast and efficient recovery for failed services FORGY PROCESS INSTRUMENTS, INC. – St. Louis MO May 1999 – April 2010 Customer Account Manager

Delivered exceptional customer service and technical support, provided client price quotations, project proposals and product comparisons, coordinated office support to outside sales staff, handled product purchasing both to maintain adequate inventory levels and for large customer projects, system entry and scheduled delivery of customer sales orders, hired, trained and supervised additional inside sales staff.

RETAIL MANAGEMEMT/CUSTOMER SERVICE

Ten plus years of experience in retail store management and customer service with companies such as Payless Shoes, Holland’s Jewelers and Edison Brothers prior to 1999. Complete employment history available upon request. Education

SOUTHEAST MO STATE UNIVERSITY – Cape Girardeau, MO August 1983 – May 1985 Business Management/Marketing

PERRYVILLE HIGH SCHOOL – Perryville, MO August 1979 – May 1983 Graduate

Professional references available upon request.

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