Remote-Eligible Customer Service Leader in STL
Resume:
Mercedes Guthrie
Cook (manager) / receiver (store associate)
Florissant, MO 63033
****@***************.***
To secure a career position that will allow me to maximize my business leadership and interpersonal skills. I am a customer service professional with experience in retail marketing, culinary, and warehouse operations.
Authorized to work in the US for any employer
Work Experience
Cook/Prep
Bush Stadium-St. Louis, MO
February 2022 to March 2024
package and slice meats, weigh items put them in freezer for games. work different stands when needed. Customer Care Representative
MTM Transportation Services-St. Louis, MO
December 2022 to February 2023
work from home, handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, also consist primarily of handling inbound calls from Members, Clients and Facilities.
Remote Customer Service Representative
Delta Vision-St. Louis, MO
August 2022 to January 2023
I use my dashboard to locate and wait on my delivered packages once I receive packages i download and print off labels after opening and inspecting them. I repackage them after making sure items and invoice both are ready to be shipped off. I ship thee packages off threw either FedEx or ups.
• Performed data entry for shipments and orders
• Provided policy and service information
Warehouse Associate
UniFirst-Earth City, MO
July 2022 to January 2023
Package first aid kits
Machine Operator
Boxes Inc-St. Louis, MO
June 2021 to September 2022
Cut boxes sliding them threw a machine, and measured the cutting measurements of the machine to cut boxes for the right products
Member Care Representative
Mtm trazact-St. Louis, MO
October 2020 to May 2022
Remote worker, insurance overseeing, go over basic info of the customer, updating anything asked or check members accounts
Team Manager
Rally’s-St. Louis, MO
July 2021 to March 2022
I cook, work the table as in making the orders. As I manager I do count on the food also on the money and other products I make sure my shift is ran correctly and as expected and make sure the work space get cleaned and broke down by the end of closing.
Cook/Prep
Panera Bread-St. Louis, MO
December 2020 to November 2021
Cook, prep and serve food
Delivery Driver
Papa johns-Florissant, MO
August 2020 to November 2021
Delivery food items
Reciever/Stocker
Burlington Stores-Ferguson, MO
August 2021 to October 2021
I work in the back of the store where the receivers take place .I unload pallets and sort the boxes and also break them down and tag items getting them ready to go out on the floor for ready to sale. Cook
AMC Theatres-Creve Coeur, MO
November 2019 to March 2020
Kitchen cook prep and load freezer also keep the kitchen sanitized and clean Janitor Worker
SJS Executives-St. Louis, MO
May 2015 to March 2020
I do janitorial work on call mostly weekends I go to different buildings they send me to to work on call. office assistant
concours auto-St. Louis, MO
November 2018 to February 2020
Responsibilities
Sort envelopes manage and copy info send and call back surveys run arsons for manager Accomplishments
Learn great customer service
Skills Used
Computer soft ware
Unloader
Ups-Earth City, MO
July 2019 to October 2019
Unload and sort
Crew Member
Chipotle Mexican Grill-Florissant, MO
August 2018 to August 2019
Cashier and line worker and prep.
Team Member
Smoothie king-Florissant, MO
May 2018 to August 2018
Make smoothies clean and prepare fresh fruits and juices customer service Warehouse Worker
Elite Staffing Inc.-St. Louis, MO
January 2017 to March 2018
Package handler warehouse associate
Bakery Clerk
Shop'n'save grocery-Florissant, MO
June 2015 to September 2016
Responsibilities
Organized and cleaned the cooking areas, prepared for the meals, and communicated with the servers to arrange the customer orders in a timely manner. Followed the set recipes and measured the proper ingredients for bakery items and special cake orders. Observed and complied with safety policies and health regulations.
Exhibited the ability to multi-task and the leadership to work in a team Presented strong verbal communication skills and professional conduct to all customers Accomplishments
Designing cakes, baking
Skills Used
Coordination skills
Deli Clerk
Schnucks Grocery-St. Louis, MO
February 2011 to January 2012
providing friendly and courteous customer service, Slicing, weighing and wrapping meats, cheeses and fresh seafood, Packaging fresh salads, Following company safety and sanitation procedures, Suggestive selling, Making sandwiches and party trays to order Package Handler
FedEx Smart-Earth City, MO
December 2010 to January 2011
ensure that all our customers' packages get to the right place, Sorting and moving packages checking labels for correct destinations.
Customer service/Sales rep/Tech.support
direct tv2-Florissant, MO
November 2009 to January 2010
Attracts potential customers by answering product and service questions; suggesting Information about other products and services. Opens customer accounts by recording account information .Maintains customer records by updating account information Team/Crew Member
Wendy's Franchise-Florissant, MO
August 2008 to January 2009
cleaning, serving, maintain the cleanliness 0f the area. Education
High school diploma
Saint Louis Community College - St. Louis, MO
March 2024 to Present
High school diploma
McClure north high school - Florissant, MO
August 2005 to May 2009
Skills
• Shipping & Receiving Deli/Bakery Sales/Retailing Order Picker Warehouse Operations Assembly Line Package Handler Cash Handling Customer Service Specialist,Restaurant cashier,Team Leadership Microsoft Office (4 years)
• Warehouse
• Shipping
• Stocking
• Warehouse Experience
• Customer Service
• Load & Unload
• Microsoft Word
• Order Picking
• Pallet Jack
• Order Picker
• Microsoft Excel
• Front desk
• Microsoft Office
• Front desk
• Food Preparation
• Kitchen Experience
• Cooking
• Pricing
• Food Service
• Delivery Driver Experience
• Packaging
• Materials Handling
• Freight Experience
• Labor Cost Analysis
• Guest services
• EDI
• Hotel experience
• Hotel experience
• English
• E-commerce
• Clerical experience
• Office experience
• Inventory control
• Restaurant experience
• Cooking
• Guest relations
• Guest services
• Hotel experience
• Cash register
• Customer service
• Cash handling
• Leadership
• Google Docs
• Load & unload
• Training & development
• Sales
• Pricing
• Forklift
• Driving
• Front desk
• Quality control
• Windows
• Workday
• Tax experience
• Production planning
• Order entry
• Clerical experience
• Transportation management systems
• Medical terminology
• Microsoft Access
• HIPAA
• Research
• Assembly
• Payroll
Certifications and Licenses
Food Handler Certification
Driver's License
Customer service certification
March 2024 to Present
State of Missouri Customer service certification
Assessments
Forklift safety — Proficient
July 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
5 years patient registration & office assistant experience 3 years warehouse experience
5 years Fast Food and Grocery (Deli, Bakery) experience 5 years Cooking and cafeteria experience
4 years Customer service experience
Contact this candidate