IT Help Desk & Endpoint Management Specialist

Tyler Davis

Nashville, TN 615-***-**** *************@*****.***

PROFESSIONAL SUMMARY

IT professional with a background in managing hybrid environments and delivering reliable technology operations independently.

TECHNICAL SKILLS

Platforms: Windows 10/11, macOS, Chrome OS, iOS

Cloud & Identity: Microsoft 365, Entra ID, Google Workspace, Microsoft 365 Lighthouse

Endpoint Management: Intune, Addigy, Apple School Manager, ImmyBot, PrinterLogic Security: Microsoft Defender

Monitoring & Infrastructure: Datto, Meraki, Network Switches Tools: Halo PSA, ScreenConnect, SharePoint, 1Password PROFESSIONAL EXPERIENCE

Help Desk Technician

Technology Lab — Nashville, TN October 2024 – Present Stationed at St. Henry Catholic School & Church

● Sole on-site IT support for 500+ users across two campuses

● Manage endpoint lifecycle across PCs, Chromebooks, iPads, and Macs using Intune, Google Admin, Apple School Manager, and Addigy

● Administer cloud identity and access through M365, Entra ID, and Google Workspace

● Install network switches and terminate Cat6 cabling for access points

● Monitor server health via Datto and Meraki

● Maintain SOPs and documentation in SharePoint

● Deploy software and configurations via ImmyBot

● Monitor and respond to phishing and spam threats via Microsoft Defender Bench Repair & Installation Technician

Technology Lab — Nashville, TN February 2022 – October 2024

● Diagnosed and repaired laptops for business clients across the Nashville area

● Performed hardware upgrades including RAM, SSD, and component replacements

● Configured and deployed new workstations with standard business images and security policies

● Delivered, installed, and set up IT equipment on-site for client offices and school campuses, including printer and peripheral troubleshooting

● Assisted senior technicians with network cabling, server rack setup, and infrastructure installations

EDUCATION

A.S. in Information Technology

South College — Nashville, TN Graduated 2021

CERTIFICATIONS

● Microsoft Azure Fundamentals (AZ-900) — 2025

● Google IT Support Professional Certificate — 2025

● Microsoft Azure Administrator (AZ-104) — In Progress (Target: July 2026)

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