Accounts & Records Specialist Resume Title

Ashley Hussey

** **** ** #*

Bloomington, IL ****1

815-***-****

**********@*****.***

EXPERIENCE

Young America Realty, Normal — Account Resolution Specialist August 2025 - PRESENT

● Manage and track high-volume tenant account data, ensuring accurate records and timely updates in AppFolio

● Document account activity, payment history, and case notes using Zendesk and internal systems

● Analyze payment trends using Excel and Google Sheets to support reporting and decision-making

● Maintain detailed, organized records to support compliance and audit readiness

● Resolve account discrepancies through research and system review O’Brien Auto Team, Bloomington — Finance & Records Specialist October 2024 - July 2025

● Processed and verified financial documents for loan applications with high attention to detail

● Maintained accurate digital records across multiple CRM systems (DealerTrack, CDK, Reynolds & Reynolds)

● Reviewed applications for completeness and compliance with lending guidelines

● Entered, updated, and audited customer and financial data in internal systems

● Supported deal processing workflows by organizing and tracking documentation

The Salon Professional Academy, Shorewood — Cosmetology License

May 2020

Plainfield Central High School, Plainfield — High School Diploma August 2015 - May 2019

Participated in a work and education performance program while graduating with a 3.5 GPA.

License

Licensed Real Estate Leasing Agent, IL — IDFPR Authorized Licensed by department of financial and professional regulation division of real estate.

SKILLS

● Date Entry & Record

Management

● Excel & Google Sheets

(reporting, tracking,

accuracy)

● CRM & Database Systems

(AppFolio, Zendesk,

Salesforce, DealerTrack)

● Documentation & Audit

Support

● Financial Data Review

(LTV, DTI)

● Process Organization &

Workflow Support

● Written Communication

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