IT Support & Network Engineer (Entry-Level)

MD ASHIKUR RAHMAN

IT Support & Network Engineer (Entry Level)

Address: *** ****** *******, ******* ****, Gazipura, Tongi Mobile No: 015********

E-mail: *****.*****@*****.***

www.linkedin.com/in/ashikurashik1

Motivated and reliable Entry-Level IT Support & Network Engineer with hands-on experience in end-user support, LAN/network maintenance, and system troubleshooting. Successfully completed IsDB-BISEW Network & System Administration training. Skilled in providing first-level IT support, installing and maintaining systems, and assisting users with technical issues. Eager to learn, quick to adapt, and committed to supporting organizational IT operations.

• End-User IT Support (Hardware & Software)

• Windows OS & Basic Windows Server Support

• LAN Networking (Router, Switch, IP Configuration)

• MikroTik (Basic Routing, DHCP, NAT)

• Internet & Network Troubleshooting

• OS & Application Installation

• Network Cabling & Maintenance

• Remote Support (AnyDesk, TeamViewer, UltraViewer, RDP)

• IT Documentation & Reporting

• Teamwork & Communication

1. Lab Assistant (ICT) - Part-Time

(01 Jul 2024 - 7 Jul 2025)

Radhakrishnapur High School, Rangpur Sadar,

Rangpur Duties/Responsibilities:

• Provided user-level IT support and resolved hardware/software issues.

• Installed, configured, and maintained Windows operating systems and essential applications.

• Managed LAN infrastructure including routers, switches, IP cameras, DVR/NVR systems.

• Performed network cabling, testing, and routine campus network maintenance.

• Managed email accounts, social media platforms, and daily IT operations.

• Prepared monthly salary sheets, handled data entry, and maintained IT documentation. 1. Networking (CCNA-Academic & Practical):

OSI/TCP-IP, IPv4/IPv6, Subnetting, Static/RIP/EIGRP/OSPF Routing, VLANs, ACLs, NAT, DHCP, DNS, VPN, HSRP, QoS, Wireless Networking.

Tools: Cisco Packet Tracer, GNS3, Wireshark, PuTTY, SecureCRT, SolarWinds. 2. MikroTik (MTCNA):

Routing, Switching, DHCP, Bridging, Firewall, NAT, Wireless Security, QoS, VPN Tunneling, PPP/PPPoE, RouterOS Management, Network Monitoring, Backup & Restore, IP Addressing/Subnetting, Network Troubleshooting.

Tools: WinBox, The Dude, RouterOS CLI, Telnet/SSH. Career Objective:

Professional Experience:

Technical Skills/Specialization:

Core Skills:

3. Windows Server & Security (2016, 2019, 2025):

Active Directory, DNS, DHCP, FTP, Group Policy (GPO), WSUS, BitLocker, Firewall, JEA, PAWs, LAPS. Tools: Windows Server (2016–2025), PowerShell ISE, RSAT, Windows Admin Center, Event Viewer. 4. IT Support:

OS/Application Installation, Patch Management, Troubleshooting, Backup & Recovery, Remote Support, Helpdesk Systems.

Tools: MS Office Suite, AnyDesk, TeamViewer, UltraViewer, RDP, GLPI, Freshdesk. Training Summary:

Name of Training Institute Location Year Duration

Network and System

Administration

IsDB-BISEW IT

SCHOLARSHIP

Dhaka 2025 6 Month

Python And

Web Development

Bangla Fighter

Engineering

Rangpur 2024 3 Month

Academic Qualification:

Exam Title Concentration/Major Name of Institute Pas. Year Result Duration Diploma CSE

Rangpur Polytechnic

Institute

2024

3.36 Out of

4.00

4 Years

SSC Science

Keranirhat High

School and College

2020

4.39 Out of

5.00

2 Years

Language Proficiency:

Language Reading Writing Speaking

Bangla Excellent Excellent Excellent

English Good Excellent Good

Personal Details:

Father’s Name

Mother’s Name

Date of Birth

Gender

Marital Status

Nationality

Religion

Permanent Address

Current Location

: Md Asadul Islam

: Mst Kazuly Begum

: 25-Aug-2005

: Male

: Unmarried

: Bangladeshi

: Islam

: Bhabanipur, Keranirhat-5400, Rangpur Sadar, Rangpur

: Dhaka

Reference:

Reference: 01

Name : Md. Rubel Islam

Designation : Technical Officer, CSE

Organization : BRAC University.

Mobile No : +880 176*-******

Email : *****.*****@*****.***.**

Reference: 02

Md Kawsar Ali

Executive-IT

Tanaz Fashions Ltd.

+880****-******

*************@*****.***

I declare that all the information included here are true to my knowledge. If required and where applicable, this document can be supported by appropriate authentic certificates. Signature

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