Operations & Claims Administrative Specialist
Resume:
Akia R. Hutchinson
Birmingham, AL 35235
******.*@*****.***
OBJECTIVE: To obtain a position with opportunity to grow professionally As part of a thriving organization.
DISA/Global HR June 2022-Current Order Entry Specialist
● Meets set KPI Standards,making no more than 0.03% in errors.
● Contacts client when information is omitted or uncertain, within hour of receipt.
● Orders are placed only when applicant's consent form is signed.
● Ensures applicant approval before employment searches are processed.
● Non approved employment searches are documented thoroughly before collected in holds queue.
● Consents are uploaded for searches requiring signed authorization.
● Is responsible for placing all Social Media Search orders.
● Responds to emails and clients inquiries in a timely manner.
● Shows knowledge of “Current Employment” ordering protocol.
● Follows up with clients about consent forms or GCIC forms. Infinity/Kemper Insurance Company November 2012-2018 Total Loss Adjuster
● Currently responsible for resolution of all activity on assigned features identified as potential total losses.
● Review claim details, coverage limits, the estimate and all associated charges to confirm total loss evaluation.
● Make payments to lienholders, insured and claimants. ClaimsMail/File Clerk 2012-2017/2018-2019
● Clerical Checks- sort checks by category.Mail or route them to whom they belong and always make sure that only certain checks are entered on the spreadsheet.
● Time Demands- stamp,count and give to another file clerk to enter on a spreadsheet.
● DMV- entering correct information,such as: reference,VIN or tag number, date of loss and DOB’s. These specifics are ordered from different states.
● Certified Mail Report-certifications done completed throughout the day ust be added on a report, so the mailroom and post office can keep track of those items.
● AIS-ensures medical invoices are complete and in order to bill the correct client, build features for medical invoices in order in order for PIP Adjusters to be certain the bill belongs to our company.
● Dispatch Clerk-Create and send assignments to appraisers and managers in California. Ensure appraisers have all information needed to inspect vehicles or properties, work with appraisers if any concerns comes up about their area assigned for the day. Assign and cancel assignments out of a special mailbox. Send payments to Enterprise from spreadsheet or mailbox daily. Check into Cash March 2012-November 2012
Michaels Arts and Crafts April 2011-November 2011
Sirote and Permutt January 2008-March 2009
Education Jackson Olin High School 1995-1999
References available upon request.
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