Versatile Administrative and Customer Support Specialist
Resume:
Tiara Lewis
773-***-****; ******.*****@*****.***; Richton Park, IL 60471
Education:
Rich Central High school
Northern Illinois University - DeKalb, IL
**** ** ****- ******** ******e
Governor State University - University Park, IL 2018-2018- Business
John Amico Hair of Design - Oak Forest, IL
September 2018 to January 2020- Cosmetology license in Cosmetology
Skills:
●Customer Service
●Data Entry
●Order Entry
●Administrative Experience
●QuickBooks)
●Multi-line Phone Systems
●Microsoft Excel, Access, PP, Word
●Computer and telephone skills
●Sales
●Front desk
Work Experience:
National Able Network
Chicago Heights,IL
Workforce Service Coordinator
March 2025-February 2026
●Manage inbound and outbound calls (two phone lines at a time)
●Greet customers and potential customers
●Send emails to staff and customers regarding the program.
●Register people for orientations.
●Help in the resource room.
●Make sure flyers and info were updated.
Teleperformance USA (Remote)
Salt Lake City, UT
Customer Service Representative
October 2022 - January 2024
●Managed inbound and outbound calls in a timely manner.
●Providing assistance to customers regarding their insurance policies, claims, billing inquiries, and general questions.
●This could be done via phone, email, or online chat.
●Helping customers understand their insurance policies, including coverage details, premiums, deductibles, and any exclusions or limitations.
●Assisting and informing customers of insurance options and payment transactions.
●Also assisting customers in resolving any issues regarding the company or insurance plans while providing exceptional customer service.
●Assisting customers in filing insurance claims, guiding them through the process, and ensuring all necessary information is collected accurately and efficiently.
●Provided exceptional customer service by appropriately answering customers concerns, forwarding messages and confirming appointments as necessary.
●Answer inbound calls, handle prior authorizations, claims, payments, insurance plans etc.
Aline International LLC Mokena, IL
Customer Service Representative
October 2020 to September 2022
●Handling escalated Inbound customer calls.
●Assist with inbound calls during high call volumes.
●Addressing customer complaints or concerns effectively, finding solutions to problems, and ensuring customer retention.
●Assisting customers with returns, exchanges, refunds, or replacements according to company policies.
●Assisting customers with placing orders, processing transactions accurately, and ensuring timely delivery of products or services.
●Offering product or service information, specifications, pricing details, and any other relevant information requested by customers.
Procraft Cabinetry Illinois
Customer Service Associate/Receptionist May 2018 to September2020
●Greet customers and visitors in a friendly and professional manner.
●Manage incoming calls, route them to the appropriate person or department, and take messages as needed.
●Provide assistance to customers who visit or call the showroom with inquiries about cabinetry products, pricing, and services.
●Address customer concerns, complaints, and inquiries in a timely and courteous manner.
●Assist customers with placing orders, processing payments, and scheduling appointments for consultations or installations.
●Input data into database daily, assured accuracy and completeness of data for mailed enrollments.
●Prepares source data for computer entry by compiling and sorting information.
●Maintains data entry requirements by following data program techniques and procedures.
AT&T Chicago, IL
Call Center Representative March 2016 to April 2018
●Providing assistance to AT&T customers over the phone with various inquiries, including billing issues, service disruptions, technical problems, account changes, and product information.
●Answer questions about products, direct ppl in the right direction, troubleshooting, etc.
●Diagnosing technical issues with AT&T products and services, such as internet connectivity problems, TV signal disruptions, or mobile device malfunctions.
●This may involve guiding customers through troubleshooting steps or escalating issues to technical support teams.
Kerry Van Isom & Associates
Receptionist
January 2014 to March 2016
●Handle incoming calls, directing them to the appropriate person or department, taking messages, and providing information as needed.
●Sort and distribute mail, emails, and faxes. Respond to routine inquiries or forward them to the relevant individuals.
●Assist clients and visitors by providing basic information about the company, its services, and procedures.
●Assist with various administrative tasks such as data entry, filing, photocopying, and scanning documents.
●Help clients with filling out forms, providing them with necessary documents, and ensuring their needs are met promptly.
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