Multi-Role Customer Service & Admin Professional

SUMMARY

Customer service and administrative professional with 7+ years of experience supporting high-volume operations, managing communications, and coordinating logistics in fast-paced environments. Proven ability to resolve customer issues, manage schedules, and improve workflow efficiency. Experienced in phone, email, and in-person support, with strong documentation and problem-solving skills. Currently pursuing a Bachelor of Science in Ministry Leadership.

SKILLS

Customer Service & Client Support • Call Handling & Issue Resolution

CRM & Data Entry

Calendar & Email Management • Ticketing Systems

Workflow Coordination • Task & Project Tracking

Conflict Resolution • Written Communication

Google Workspace • Team Collaboration

EXPERIENCE

Senior Advisor (Volunteer)

Army Soldier and Family Readiness Group — Fort Drum, NY

July 2021 – Oct 2023

Managed high-volume communications between leadership and 100+ families, ensuring timely responses and follow-up

Coordinated events and programs, handling scheduling, logistics, and resource allocation

Tracked tasks and deliverables to ensure deadlines and organizational goals were met

Resolved issues proactively, improving communication flow and member satisfaction

Maintained organized systems for documentation and resource access

Group Leader (Volunteer)

Army Soldier and Family Readiness Group — Fort Carson, CO

Nov 2016 – Jan 2018

Delivered customer support through consistent outreach and communication

Coordinated group events, managing scheduling, logistics, and participation tracking

Maintained accurate records and engagement data

Provided problem resolution in a fast-paced, service-oriented environment

ADDITIONAL EXPERIENCE

Customer Care Representative

Humana Medicare Insurance

Handled 50+ inbound calls daily, resolving customer inquiries and issues

Documented interactions accurately in CRM systems while maintaining confidentiality

Explained complex insurance information clearly to customers

Met performance metrics including call handling time and customer satisfaction

Front Desk Receptionist

Hair Salon

Managed appointment scheduling and maintained daily calendars

Handled phone, email, and in-person customer interactions

Processed transactions and maintained accurate client records

Provided administrative and customer support in a fast-paced environment

EDUCATION

Bachelor of Science in Ministry Leadership (In Progress)

Expected Graduation: 2027

High School Diploma — Louisville, KY

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