Operations and Systems Troubleshooter for IT Support

Christopher Jones

Williamstown, WV • 304-***-**** • *******@*****.***

Detail-oriented operations and systems professional with a strong background in troubleshooting, data accuracy, and customer support across logistics and financial environments. Experienced in diagnosing issues, resolving discrepancies, and working with internal systems to maintain data integrity and operational efficiency. Proven ability to communicate complex information clearly, manage high-volume workloads, and deliver reliable support in fast-paced environments.

KEY SKILLS

- Technical Troubleshooting & Issue Resolution

- Customer Support & Client Communication

- Data Analysis & System Auditing

- Time Management & Independent Work

- Documentation & Knowledge Base Usage

- Process Improvement & Root Cause Analysis

PROFESSIONAL EXPERIENCE

West Virginia University at Parkersburg — Warehouse Manager (July 2025-Current)

Manage and troubleshoot inventory systems to ensure accurate tracking of equipment and materials

Investigate and resolve discrepancies between system data and physical inventory

Maintain detailed documentation and reporting for internal systems and audits

Coordinate cross-functional operations including receiving, distribution, and logistics workflows

Identify inefficiencies and implement process improvements to enhance system accuracy and workflow performance

Train and support staff on operational systems and procedures

Bureau of the Fiscal Service — Retail Securities Agent (December 2024-September 2024)

Provided customer support for financial account inquiries, resolving issues related to U.S. savings bonds

Investigated and corrected discrepancies in account records using internal government systems

Navigated multiple systems to track, update, and validate sensitive financial data

Communicated complex financial processes clearly to customers in a support-focused environment

Maintained strict compliance with federal regulations and data security standards

United States Navy — Enlisted Sailor (Training Status) (February 2025 – May 2025)

Completed initial military training with emphasis on discipline, accountability, and attention to detail

Operated in structured, high-standard environments requiring strict adherence to procedures and documentation

Demonstrated ability to work independently and as part of a team under pressure

Maintained physical readiness and followed safety and operational protocols

Developed strong time management and organizational skills in fast-paced conditions

Apria Healthcare — Branch Logistics Coordinator (January 2019 – December 2024)

Managed and audited over $40,000 in inventory using internal tracking systems and Excel

Diagnosed and resolved inventory discrepancies, maintaining near-zero loss rates

Supported field teams by troubleshooting delivery, documentation, and tracking issues

Analyzed data trends to identify and correct operational inefficiencies

Served as a pilot branch for new system processes and workflow improvements

Recognized by leadership for performance during high-demand COVID-19 operations

Apria Healthcare — Delivery Technician (2014 – 2016)

Delivered medical equipment while ensuring compliance with documentation and tracking systems

Verified data accuracy and resolved discrepancies in delivery records

Provided direct customer interaction and support during service delivery

EDUCATION

Parkersburg High School, High School Diploma Parkersburg, WV 2010

LEADERSHIP & COMMUNITY INVOLVEMENT

Youth Soccer Coach 2023-Current

Contact this candidate