Senior Project & Program Manager, Telecommunications

Bernard Glass, PMP

***** ****** **** ***** ******** VA 20176

Phone : 703-***-**** Email: ***********@*****.*** SUMMARY

A seasoned leader and accomplished Project/Program Management Professional, with extensive expertise in telecommunications, service delivery, customer service, vendor management, and program management. Skilled in leading technology projects that surpass organizational objectives, with strengths in policy development, compliance oversight, personnel management, vendor relations, process optimization, and budget monitoring.

PROFILE SUMMARY EXPERIENCE

Amtrak - Program Manager– 8/2022 – Present:

● Assist in the development of project/program implementation processes for the newly developed ENEC group.

● Support working groups and other coordination activities with staff at various levels and in various roles and departments at stakeholder agencies as they gather, develop, refine, and communicate their service and infrastructure plans.

● Support other commission initiatives to ensure all PIDS/Wi-Fi systems and activities align with, and support future plans, five-year Capital Investment Plans, and support the quarterly and annual reports as necessary.

● Quarterly deep dives and portfolio reviews.

● Day to day business consists of ensuring all technology is ordered, configured, delivered, and turned up per the project schedule, by ensuring internal and external stakeholders follow the plan and implement as needed.

● Responsible for day-to-day management of consultants to ensure that deliverables are on- time and on-budget.

● Support the development of commissioning reports, presentations, and other materials through data analysis and the development of written material. Nomad Digital Inc – 3/2017 – 8/2022

● Managed the overall projects from DDR to FAI through UAT for the On Board Information Systems developed solely for Amtrak.

● Managed Schedules, Budget financials, and Stakeholders.

● Communicated and collaborated effectively with external and internal stakeholders about project progress (deliverables, schedule, and budget) as well as potential risks and mitigation plans.

● Worked closely with the sales team and had involvement in pre-sales support –including supporting scoping and planning of new opportunities and demonstrating to the new customer professional project management capabilities. CenturyLink/Qwest – (Technical Project Manager). 3/2008 – 3/2017

● Responsible for coordination of installations, and activations. Bernard Glass, PMP

13483 Eagles Rest Drive Leesburg VA 20176

Phone : 703-***-**** Email: ***********@*****.***

● Managed the coordination of Vendor Activities that include Site Surveys and demarc extensions, hardware installations.

● Worked with other teams within the organization to streamline and maintain a progressive schedule.

● Managed the installation and configuration of Cisco routers and firewalls such as ASA’s.

● Configuring VoIP phones such as Cisco 7960 79 62 series phones or Polycom systems.

● Recommended Cisco solutions to engineering based on customer reviews needs. MPLS, SONET, MTIPS, DNS coordination and activation.

Verizon Business – (Senior Project Manager) 1/2007- 3/2008

● Supported process development of Verizon Business (VzB) CSK2SoftSwitch/VBone Network, International DXC & Transport circuit design and implementation activities for Synergy projects and overall expansion of the VzB network.

● Overall cost prediction, tracking and management played a key role in this position. \

● Manage the processes required for specific projects and systems requirement development for the integration of networks between GNS and MCI. Wireless Matrix – (Integration/Program Manager). 11/2003 – 12/2007

● Provided 1st and 2nd tier support for our Customer Care group as well as our current clientele. Support for potential customers and developers to ensure successful application development to Wireless Matrix Spec.

● Developed cost savings plans for each project. Cost analysis, future cost analysis, predicting overall budget and maintaining budget control was played heavily in this role CC&T - (Project Manager) 5/2002-11/2003

● Provided project support, was responsible for project schedule, heavy vendor management support for Quality Control.

● Tracked all projects by using MS Project and Outlook to ensure time critical completion dates.

● Tracked all financials by forecasting budgets.

● Reported to the CEO on all actuals vs forecasted MCI/Worldcom – (Project Manager) 9/2000-5/2002

● Managed and coordinated all cutovers for circuit turn-ups for Government Markets which included ISDN (PRI), FR ATM TDM DS-0 T-1 FT-1.

● Worked with different agencies such as DOD, FAA, DISA or telco carrier ESP.

● Worked at the DAL level, switch 56, DID, DOD, 2-way trunking Standard T1 to ISDN (PRI).

● Worked directly with the customer for scheduling and verifying number ranges. Protocols, signaling, framing and line coding (B8ZS, ESF, SF, D4, AMI).

● Ensured all orders are complete by using NETPRO and COMS (Unix based systems) by investigating each order, analyzing and tracking each design for each order.

● Worked with Database for DMS250 and DEX600 switches to ensure the parameters and protocols are set correctly to meet the customer requirements FAS, NFAS, Office routing for more than one T1 or ISDN (PRI).

Bernard Glass, PMP

13483 Eagles Rest Drive Leesburg VA 20176

Phone : 703-***-**** Email: ***********@*****.***

● Insured cutovers were clean, by following and organizing the procedures for MCI/Worldcom.

● Responsible for managing and coordinating all cutovers for circuit turn-ups for all Government Agencies, such as the DOD, DOI, NASA, which included their circuit turn ups for ISDN’s, PRI’sI, T1’s, Frac-T’s, Frame Relay, and ATM’s, for the FTS 2001 transition.

● Ensured all orders were completed by using internal systems such as Netpro, Mecca, and COMS.

● Investigated each order to analyze and track each circuit design. Siemens – (Project Manager) 2/1999-9/2000

● Provided remote project management to coordinate/implement nationwide installations for the Hicom 150e and 300 product line.

● Ordered and coordinated the Telco services to include a wide variety of analog and digital services with RBOC and CLEC.

● System design and configured the programming of each PBX system for each individual customer, including trunking.

● Designed and programmed the Hicom Office Phone mail and Phone mail SE.

● Managed overall installation process using a combination of Business partners and on site Technicians.

● Maintained overall control of the projects from financial forecasting, budget control, BOM, installation, and managed all internal and external stakeholders. MCI/Worldcom – (Central Install Technician) 6/1998- 2/1999

● Developed DS0's, DS1's, and DS3's, provisioned Mux Codes.

● Made and broke proper x-connects to make circuits active, tested and turned up circuits.

● Worked with account managers to make the required due date. Finished and completed 98% of all orders by specific due date.

● Performed remote DS0, DS1, and DS3 testing to OCU, DSU, and CSU on both digital and analog circuits.

● Performed head-to-head testing with various local exchange carriers.

● Worked with Integrated Systems Digital Networks (ISDN) circuits.

● Independently researched and analyzed the company's complete private line circuit network via MCI mainframe systems, determined the completion of the connecting circuits for installs.

● Performed telco loop acceptance for DS0 level circuits, verified firm order commitments

(FOC's).

● Created maintaining and distributing daily analysis reports of all circuit orders.

● Assisted in international orders.

● Recognized analog data, digital data, voice, frame relay, and fractional T-1 circuits, all while using UNIX based systems such as Netpro, Mecca, and Trex. Sprint - (Customer Service Representative) 1/1997-6/1998

● Answered up to 170 calls per day in que.

Bernard Glass, PMP

13483 Eagles Rest Drive Leesburg VA 20176

Phone : 703-***-**** Email: ***********@*****.***

● Worked with the customers to troubleshoot any problems they were experiencing at the present time.

● Created work orders and trouble tickets for techs. Worked with the GPS systems, satellite transmissions for digital airwaves remotely.

● Provided answers for billing, business, and general questions to the customer. EDUCATION

● Mountain View High (Centreville VA) High School Diploma (Focused on Marketing)

● NOVA, Strayer University - Some College

● PMP certified

● Member of Toast Masters International

● Team Awards (DOD) Exceptional (NAVY RESERVES) (NLRB) (AAFES)

● Vice President of our community HOA

● Studying and working towards the ITIL v5 and CSM

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