Remote Data Position Candidate

JESSICA DAYTON

**********@*****.*** 406-***-**** Anaconda, MT 59711

Skills

Medical Terminology College Course

Medical Office Procedures College Course

Epic Software Experience

Customer Service

Csr Support

Microsoft Office Applications

Call Center

Phone Skills

Computer Skills

Patient Care

Education and Training

University of Montana Western Dillon

Associate of Science in Associates of Science

University of Montana- Health Information (Present) 5/26/2024

University of Montana

Medical Information Technology/Medical Information Coding Specialty Concentration (In Progress)

Experience

2023-Present Currently enrolled in Medical Information Technology

College trained courses in

Medical Terminology

Medical Billing and Insurance

Medical Office and Procedures

Medical Ethics.

Efficient in Microsoft Office and Excel

Fcr First Call Resolution Anaconda, MT

Customer Service Representative

08/2021 - 12/2021

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Scheduled patients for doctor’s appointment and helped patients access their online accounts.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Anaconda Job Corps Anaconda, MT

Social Service Assistant

05/2020 - 02/2021

Provided support to students in developing independent living skills, and helping students adjust to dorm settings.

Maintained confidential records of client information according to agency policies and procedures.

Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.

Provided campus security during campus closure.

Anaconda Nursing home Anaconda, Montana

Certified Nurse Assistant

09/2019 - 01/2020

Assisted patients with activities of daily living, such as bathing and dressing.

Provided compassionate care to elderly, disabled and terminally ill individuals.

Observed patient behavior and reported any changes to the supervising nurse.

Maintained accurate records of patient progress and condition.

Prepared rooms for incoming patients by setting up medical equipment and making beds according to hospital protocols.

Yellowstone Boys and Girls Ranch Dillon,MT

Therapeutic Youth Mentor

07/2016 - 05/2017

Provided guidance, support, and encouragement to at-risk youth.

Organized recreational activities such as field trips and sports teams.

Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.

Maintained records of progress on goals and objectives set by youth participants.

Facilitated group activities to help build social skills and increase self-esteem.

References

April Rogers 406-***-****

Joe McGeever 406-***-****

Erika Tejeda 406-***-****

Contact this candidate