Fraud Prevention & Data Analytics Leader

CARLA JACKSON

Houston, TX 832-***-**** ************@***.*** Founder & CEO, Ageless Tech Masters INC PROFESSIONAL SUMMARY

Detail-oriented professional with 28+ years of professional experience, including 7 years of real-time data monitoring, risk assessment, and transaction analysis. Skilled in fraud prevention, data analysis, and risk mitigation through real-time telemetry monitoring and clinical data oversight. Proven ability to identify anomalies, analyze patterns and trends, and collaborate with cross-functional teams to implement protective measures. Adept at documenting and communicating findings with precision. Seeking a full-time Fraud & Identity Specialist role with Instacart, leveraging strong analytical skills and a commitment to safeguarding customers and organizational integrity. CORE COMPETENCIES

• Fraud Prevention & Detection • Data Analysis & Pattern Recognition • Risk Mitigation Strategies

• Transaction Monitoring • Anomaly Identification • Report Findings & Documentation

• Fraud Detection Software (Epic EHR, CRM, SAP) • Team Collaboration • Remote / Hybrid Work Proficiency

• AI & LLM Tools (ChatGPT) • Customer Data Analysis • Detail-Oriented Compliance PROFESSIONAL EXPERIENCE

Patient Care Attendant – Unit Administration / Tele-Monitor Houston Methodist Willowbrook Hospital Houston, TX 2018 – Present

• Monitor Transactions: Continuously monitor real-time physiological data and digital dashboards for suspicious activity and irregular patterns, mirroring transaction surveillance in fraud prevention environments.

• Analyze Data: Identify patterns and trends in telemetry data across ER and Psychiatric units, applying analytical rigor to flag anomalies and escalate findings to appropriate personnel.

• Implement Measures: Collaborate with clinical teams to implement risk mitigation protocols, ensuring 100% adherence to safety standards and proactively preventing data errors.

• Report Findings: Document and communicate insights with precision using Epic EHR, maintaining accurate records and serving as a critical communication link between staff.

• Apply strong attention to detail across high-volume, fast-paced settings where accuracy directly impacts safety outcomes.

Founder & CEO

Ageless Tech Masters INC Houston, TX 2020 – Present

• Data Analysis & Risk Mitigation: Leverage AI and LLM tools (ChatGPT) to analyze organizational data, identify risks, and optimize outreach and resource management strategies.

• Fraud Prevention Awareness: Develop and deliver digital literacy programs educating adults 50+ on identifying online fraud, phishing, and identity theft — directly reinforcing fraud prevention principles.

• Direct strategic planning initiatives, demonstrating leadership, adaptability, and cross-functional collaboration. CRM Specialist & Internet Sales Consultant

Hub Hyundai / BDC Houston, TX 2016 – 2018

• Analyze Data: Analyzed customer data using CRM software to identify behavioral patterns, business opportunities, and retention risks — directly applicable to fraud pattern identification.

• Managed high-volume digital inquiries and maintained data accuracy across systems, strengthening attention to detail and data integrity skills.

Customer Service Representative – Technical Support Alorica Remote 2015 – 2016

• Provided remote technical support, resolving complex software and account inquiries — experience directly relevant to identity verification and fraud response in a remote environment.

• Compiled and updated Management Information Systems (MIS) to ensure data accuracy, supporting fraud detection software best practices.

EDUCATION & CERTIFICATIONS

• Certified Nursing Assistant (CNA) Minneapolis Technology College

• Advanced AI & ChatGPT Technical Self-Study & Applied Training

• Licensed Real Estate Agent Champion School of Real Estate

• Business Administration & Marketing Mott Community College Key Skills: Fraud Prevention Data Analysis Risk Mitigation Transaction Monitoring Fraud Detection Software Full-Time

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