Retail Operations Leader with 5+ Years Experience

*********@******.*** 928-***-****

ROBERT FRANTOM

PROFILE

Results-driven and customer-focused professional with 5+ years of experience in retail operations, customer service, and team supervision. Eager to leverage strong leadership, organizational, and problem-solving skills to excel in a dynamic retail environment, contributing to exceptional customer experiences and operational efficiency. Proven ability in cash handling, inventory management, and training team members to meet company standards.

EXPERIENCE

Customer Service Supervisor (CSS) Burlington Coat Factory

• Provided professional customer support, expertly resolving complex issues and enhancing customer satisfaction.

• Managed front-end operations, including precise cash handling, processing returns, and ensuring smooth transaction flows.

• Supported store leadership with floor supervision, coordinating tasks, and maintaining high operational standards.

• Trained and mentored new team members, ensuring adherence to company policies and performance benchmarks.

Food Champion / Assistant General Manager Taco Bell (Flagstaff, AZ)

• Led shift operations, consistently preparing high-volume menu items quickly and accurately while upholding brand standards.

• Ensured strict adherence to food safety, sanitation, and quality control guidelines.

• Trained, coached, and supervised team members, fostering a productive and cohesive work environment.

• Managed daily store operations, including scheduling, shift leadership, inventory control, and cash management.

• Executed opening and closing procedures, securing premises and reconciling financials.

Delivery Driver Domino's Pizza

• Delivered customer orders safely and efficiently, ensuring timely service and positive customer interactions.

• Accurately handled cash and electronic payments, maintaining meticulous transaction records.

• Assisted with various in-store tasks during downtime, contributing to overall store organization and cleanliness.

• Maintained a clean and organized store environment. Crew Member Little Caesars

• Prepared food items to company recipes and safety standards in a fast-paced environment.

• Provided friendly and accurate customer service, managed orders, and handled cash transactions.

General Educational Education Development (GED)

Globe Education Department, Globe, AZ (85501) Completed: 2017

• Retail • Operations: Skills

• Customer Service, Cash Handling, Point-of-Sale (POS) Systems, Merchandising Support, Inventory Management, Returns Processing, Store Opening/Closing.

• Leadership & Teamwork:

• Team Supervision, Training & Development, Task Coordination, Conflict Resolution, Mentorship, Collaborative Work Environment.

• Operational Excellence:

• Time Management, Efficiency Optimization, Quality Control, Safety & Sanitation, Problem-Solving, Organization.

• Communication:

• Professional Customer Interaction, Active Listening, Clear Instruction, Interpersonal Skills.

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