Pharmacy Technician and Phlebotomy Specialist
Resume:
Ian McNett
Wellsboro, PA *****
*********@*****.***
Work Experience
Pharmacy Technician
CVS Health-Mansfield, PA
August 2024 to Present
• Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
• Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications
Phlebotomist/Lab Assistant
UPMC-Wellsboro, PA
October 2022 to February 2023
• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Maintained strict adherence to infection control protocols and safety standards during blood collection process
• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements
• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency
• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity
• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect
Wal-Mart Associate
Walmart-Painted Post, NY
March 2020 to February 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Assembler
Truck-Lite Co., LLC-Wellsboro, PA
August 2020 to February 2021
• Assembled components and subassemblies according to blueprints, diagrams, and work instructions
• Inspected finished products for quality assurance, ensuring adherence to specifications
• Collaborated with team members to meet production goals and deadlines
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed standard operating procedures (SOPs) to ensure consistent product quality
• Adhered to all safety regulations and protocols while performing assembly tasks Walmart Electronics Associate
Walmart-Mansfield, PA
October 2018 to August 2019
Worked with phones and other media devices
• Provided exceptional customer service by assisting customers in selecting and purchasing electronic products
• Demonstrated extensive knowledge of various electronic devices, including smartphones, laptops, tablets, and home entertainment systems
• Built strong relationships with customers to understand their needs and recommend suitable electronic products based on their preferences
• Maintained a clean and organized sales floor, ensuring that all products were properly displayed and easily accessible to customers
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders for replenishment when necessary
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction at all times
Education
Some College in Pharmacy
South College - Remote
June 2024 to Present
High school diploma
Mansfield High School - Mansfield, PA
2013 to 2019
Skills
• Quality Control
• Assembly
• Microsoft Office
• Phone etiquette
• Retail Sales
• Flexibility
• Pharmacy technician experience
• Computer skills
• Packaging
• Problem-solving
• Time management
• Hospital experience
• Phones
• Organizational skills
• Quality Inspection
• Phlebotomy
• Customer service
• Manufacturing
• Reliability
• Cash register
• Team Work
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