Compassionate Support Worker and Healthcare Assistant

MERCY EZINNE JOSEPH

(SUPPORT WORKER HEALTHCARE ASSISTANT)

PROFESSIONAL SUMMARY

Momentum defines my approach as a Support Worker, where I deliver person- centred care that consistently improves client wellbeing and independence. With over 10 years of hands-on experience, I bring expertise in medication administration, ADLs support, autism care, behavioural intervention, and dementia care across clinical and community settings. I strengthen care outcomes through precise documentation, risk management, and collaborative care planning. My work is grounded in empathy, safeguarding, and evidence-based practice, ensuring safety, dignity, and measurable impact in every interaction while exceeding quality and compliance standards.

WORK EXPERIENCE

Healthcare Assistant

Exclusive Care Services, Dartford, United Kingdom

Jan 2025 – Dec 2025

Delivered person-centred care that improved patient comfort, dignity, and daily functioning, consistently aligning with individualized care plans and clinical guidelines.

Administered medications accurately and documented outcomes, contributing to improved treatment adherence and reduced health risks.

Supported mobility and safe transfers using hoists and assistive devices, minimizing fall incidents and enhancing patient independence.

Monitored vital signs, behavioural changes, and overall health conditions, escalating concerns promptly to multidisciplinary teams.

Strengthened emotional wellbeing of clients, including those with dementia, through companionship, structured routines, and therapeutic communication.

Support Worker

Kambel Clinic/Homes, Abuja, Nigeria

Jul 2017 – Sep 2024

Empowered clients with disabilities to achieve greater independence by delivering tailored support with ADLs, community access, and life skills development.

Implemented individualized care plans that enhanced quality of life and promoted social inclusion across diverse care settings.

Managed medication administration and maintained accurate care documentation, ensuring compliance with healthcare standards and safeguarding policies.

Identified risks and responded effectively to emergencies and behavioural challenges, ensuring client safety and continuity of care.

Built strong, trust-based relationships with clients and families, improving engagement, cooperation, and long-term care outcomes. CONTACT

Phone: +20-114-***-****

Email: **************@*****.***

Address: Badr City, Cairo, Egypt

CORE SKILLS

Hard Skills

Medication Administration &

Compliance

Patient Care Planning &

Documentation

Activities of Daily Living (ADLs)

Support

Mobility Assistance & Safe Patient

Handling

Vital Signs Monitoring & Health

Observation

Dementia Care & Cognitive Support

Autism Support & Behavioural

Intervention

Soft Skills

Empathy and Compassionate Care

Effective Communication Skills

Patience and Emotional Intelligence

Problem Solving and Critical

Thinking

Team Collaboration and

Interpersonal Skills

Time Management and

Organization

Adaptability in High Pressure

Environments

EDUCATION

Master of Research in

Management

York St John University, London,

United Kingdom

Sep 2025

Bachelor of Science in

Management

University of Nigeria, Nsukka

Aug 2014

CERTIFICATIONS AND

TRAINING

Diploma in Health and Social

Care (CPD Certified) – Alison,

May 2025

Assistant Autism Specialist

Deo Gratias International Group of Schools, Abuja, Nigeria Sep 2014 – Jun 2017

Delivered structured behavioural interventions that improved communication, social interaction, and emotional regulation in children with autism.

Supported the development and execution of Individualized Education Plans (IEPs), driving measurable academic and behavioural progress.

Conducted ongoing behavioural observations and assessments, using data to refine intervention strategies and maximize outcomes.

Collaborated with therapists, educators, and families to ensure consistency in care and reinforce positive behavioural practices.

Created a safe, inclusive learning environment that encouraged participation, confidence, and developmental growth.

Fire Safety Training – Florence

Academy, London, May 2025

Emergency First Aid – JFK

Training, London, Nov 2024

CPR/AED/First Aid Certification

(#581652), May 2023

Care Certificate (Standards 1–

15) – Caredemy Skills for Care,

Oct 2023

LANGUAGES

English (Fluent)

REFERENCES

Available Upon Request

Contact this candidate