Administrative Assistant with Medical Patient Support
Resume:
Dannikque
Francis
Administrative
Assistant/Medical
Customer Services
Dannikque Francis
Hartford, CT
**********@*****.***
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Objective
Remote Administrative Assistant with 9+ years of administrative and patient-facing experience supporting fast-paced clinical offices. Strong skills in scheduling, insurance verification, authorizations, data entry, and financial reporting, with a track record of improving patient flow and ensuring timely claims processing. Detail-oriented and collaborative, consistently maintaining accurate records and supporting team efficiency while seeking opportunities to streamline workflows and expand remote administrative responsibilities. ㅡ
Experience
Motion Sports Medicine/Patient Service Representative January 2024-November 2025 Manhattan, NY
Checked in an average of 80 plus patients daily, ensuring smooth front desk operations
Set up follow-up and new patient paperwork for the next day's appointments
Scheduled and rescheduled patient appointments, maintaining a high level of accuracy
Answered phone calls and addressed patient inquiries promptly Collected patient copayments and tracked payments, cashing out and printing end-of-day reports
Printed schedules for therapists and aides for two offices Maintained detailed notes and ensured all referrals and authorizations for physical therapy were processed within required timelines
Scanned documents and paperwork into patient files, ensuring accurate record keeping
Assigned and attached cases for two offices, verifying insurance documentation for each patient
Followed up with patients who no-showed or canceled appointments, achieving a rescheduling rate of 5% to 10% Managed DAR assignments and monitored the status of authorizations via email and phone communications
Jag One/Patient Care Coordinator
December 2021 - June 2023 Brooklyn, NY
Checked in patients and managed ledger cards
Scheduled and rescheduled patient appointments, ensuring minimal wait times
Collected copayments and maintained accurate financial records Sent and tracked paperwork for patient authorizations for physical therapy
Communicated with insurance providers to verify new patient information
Updated Authorization and New Patient Trackers, supporting efficient office workflow
SJ Solutions Security/Supervisor
August 2020 - December 2021, Manhattan, NY
Assisted clients through check-in procedures while maintaining accurate records and improving throughput.
Managed and documented facility irregularities, ensuring timely incident reporting and corrective actions.
Organized and secured the facility to maintain safety standards and reduce security incidents.
Updated client records and enforced curfews to ensure compliance with facility policies.
Conducted thorough client and property inspections to identify and mitigate potential threats.
Handled timesheets and payroll tracking to ensure accurate staff compensation and on time payment
Global Contact Services/Customer Service Agent
December 2019-March 2020
Ensured headset and system readiness to handle incoming calls and maintain on-time availability.
Followed and applied call scripts to deliver consistent and accurate customer communication.
Prepared workstation and initiated system setup before shifts to reduce call handling delays.
Answered inbound calls promptly and maintained high responsiveness to customer inquiries.
Recorded and verified customer contact information accurately for follow-up actions.
Provided clear assistance to customers to resolve issues and improve satisfaction.
Requested guidance from supervisors when queries exceeded scope to ensure correct resolutions.
Redesigned call-flow prompts to resolve complex inquiries efficiently, improving first-call resolution and enhancing caller experience through clearer guidance and escalation paths.
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Education
Medgar Evers College CUNY, Brooklyn, NY, Aug 2018 – 2019 Major: Liberal Arts/Performing Arts
Brooklyn Community Arts & Media (BCAM), Brooklyn, NY, Sep 2014 – Jun 2018 High School Diploma
Skills: Time Management Data Entry Insurance Verification Problem Solving Process Improvement Authorizations Team Collaboration Financial Reporting
Supervisor Customer Engagement Customer Service Administrative Support
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Awards
Arts Achievement Award
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