Customer-Focused Front Desk & Guest Services Professional
Resume:
November **** - March 2025
October 2024 - December 2024
February 2026 - Present
Lesley Millan
**** * ********** ***, *** Angeles, California 90025 928-***-**** • ********@******.***
Professional Summary
Motivated and customer-focused worker with experience in fast-paced environments. Skilled in customer service, handling any customers needs, conflict resolving, and strong communication with customers and team. Seeking a position that allows for continued growth and experience. Work Experience
Pool Attendant
Red Ledges Development
Welcoming and greeting members when entering facility, checking members in with member ID number.
Provided excellent customer service by assisting members with seating and towels.
Taking orders, ensuring orders go to kitchen and bar, communicating with kitchen staff and bartenders, running out orders to members. Guest Services/Concessions
Soldier Hollow
Provided excellent customer service in a fast paced and high volume environment. Assisted customers with tickets, questions, directions, and resolving any issues and ensuring a positive experience. Taking orders and handling cash/card transactions. Prepared and served food and beverages while following safety and health guidelines. Maintaining cleanliness of workstations and restocking supplies and ensured inventory was organized and accurate.
Host/Hostess
Grand Hyatt Deer Valley
Welcoming and greeting guests warmly, ensuring seating goes smooth and communicating with servers and kitchen staff to ensure a smooth service flow.
Managed reservations and waitlists, answering phone calls, assisting guests with any questions, special requests, and resolving issues to ensure satisfaction.
Front Desk Associate
Uvasun
May 2024
Welcoming and greeting clients warmly, assisting clients in selecting appropriate tanning services and products based on what skin type and goals. Answering any questions and educating clients on safe tanning practices and proper product use.
Maintaining cleanliness and sanitation of tanning beds and salon. Ensuring opening and closing duties including cleaning, setups, and securing the salon.
Education
High School Diploma
Wasatch High School
Skills
Customer Service
Communication
Conflict Resolution
Time Management
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