IT Support & Security Specialist with Security+

MICHAEL GAUDIN

IT Support professional

**********@****.*** 772-***-**** West Palm Beach, FL github.com/MichaelGaudin www.linkedin.com/in/michael-gaudin-0630b3164

CompTIA Security+ certified IT Support professional with hands-on experience in Active Directory administration, troubleshooting user access issues, and supporting Windows environments. Skilled in diagnosing authentication problems, resolving incidents, and maintaining system functionality in high- volume environments. Built home lab projects using Active Directory and Splunk to simulate real-world IT support and security monitoring scenarios. Seeking an IT Support, Help Desk, or Security Operations role with opportunities for growth.

SKILLS

Operating Systems: Windows 10/11, Windows Server

IT Support & Troubleshooting: Tier 1 Support, Account Lockouts, Password Resets, Incident Escalation Directory Services: Active Directory, Group Policy, User & Access Management Ticketing Systems: Zendesk, CRM Platforms

Security & Monitoring: Splunk Enterprise, Windows Event Logs, Log Analysis Networking: TCP/IP, Internal Networking, Port Configuration CERTIFICATES

Security+ (SY0-701)

CompTIA

WORK EXPERIENCE

Retention Specialist Feb 2025 – Jan 2026

Assured Health Group

Provide Tier 1 technical and account support in a high-volume environment Troubleshoot login, authentication, and application access issues Document and resolve incidents using Zendesk and CRM systems Escalate complex technical issues while maintaining accurate documentation Benefit Advisor Jul 2024 – Feb 2025

eHealth

Assisted users with account setup, login issues, and system troubleshooting Provided customer support while navigating multiple systems Quality Assurance Specialist Sep 2023 – Dec 2023

Clearview Healthcare

Reviewed call performance and identified trends to improve service quality Patient Care Advocate Dec 2021 – Dec 2022

Cigna

Provided account and technical support while handling sensitive data securely Assisted users with system troubleshooting and access issues EDUCATION

Purdue Global University

Associate of Science in Information Technology

Indian River State College

Associate Degree

PROJECTS

Splunk Monitoring Lab

Log Analysis & Security Detection

Implemented centralized log monitoring using Splunk to analyze system and security events across multiple Windows machines

Ingested Windows Security, System, and Application logs Monitored authentication events (4625, 4624, 4724, 4740) Monitored system and authentication events to assist with troubleshooting login issues and account lockouts

Simulated repeated failed login attempts to trigger account lockout policies Built correlation searches linking failed login attempts to account lockout events Normalized multi-value and inconsistent username fields for accurate analysis Troubleshot forwarder connectivity, firewall rules, and log ingestion issues Active Directory Home Lab

Identity & Access Management

Built and configured a Windows Server domain environment with Organizational Units, users, and security groups

Managed user lifecycle tasks including account creation, password resets, and account unlocks Configured Group Policy for password complexity and account lockout thresholds Managed file sharing with role-based access control using security groups Supported common help desk scenarios including user lockouts, password resets, and access issues

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