Melva Jean Lim - Customer Service Professional with Teaching
Resume:
Melva Jean Lim
Baha- Baha, Tayud, Consolacion, Cebu
melvajlim21@gmail. com
OBJECTIVES
● To attain a job that I can fulfill in order to enhance my knowledge and skills in terms of gaining new knowledge about computers and other applicable jobs. PERSONAL DATA
Date of Birth: March 14, 2001
Place of Birth: Cebu City
Age: 25
Gender: Female
Civil Status: Single
Religion: Roman Catholic
EDUCATION
● College
Bachelor of Secondary Education Major in Science
2019-2023
Colegio de San Antonio de Padua
Sands, Danao City, Cebu
● Junior High School
Tayud, National High School
2017-2018
Tayud, Consolacion, Cebu
● Senior High School
Tayud, National High School
Computer System Servicing
2018-2019
Tayud, Consolacion, Cebu
WORK HISTORY
Customer Service Representative ( RM - Negotiation & Cancellation - Outbound ) Cebu Tele-net Corportaion
April - April ( 12 months )
2025 -2026
Contributed as an outbound agent who negotiate and cancelling the user's subscription and also looking for a promotion/discount to lower down the bill by call and by chat/email.
Customer Service Representative ( Royal Caribbean/Travel Account – Voice ) Concentrix, Cebu Exchange Bldg.
July – March ( 9 months )
2024- 2025
● Contributed as an agent who assisting customer/guest or a Travel Partner that’s had already an existing reservation and add some shore excursion, onboard activities or/ and book a new reservation. I also contributed sales by adding a revenue if the Travel Partner and Guest wants to take advantage of the ongoing promotions and get some benefits etc.
Customer Service Representative (Verizon Wireless/Telco Account – Voice ) Sykes, Robinsons Galleria, Cebu City
February- December ( 1yr, 3 months )
2023-2023
● Contributed as an agent who assisted customers on how to fix their devices via My Verizon App and Troubleshooting. Letting the customer know as well their monthly bill of the service, internationally, locally etc. I also contributed sales by pitching in our latest products especially new phone and internet that they can take advantage of
Customer Service Representative (United Health Care – Voice ) Synergis Bldg., F. Cabahug St. Brg. Mabolo, Cebu City October – February ( 4 months )
2022-2023
● Contributed as an agent who let the customer know what are the benefits that they will be getting if they have insurance and also their monthly bill. As per requested by the customer we will contact the hospital or the pharmacy to get their medicine as well and etc..
Customer Service Representative ( Seasonal – Voice ) Qualfon Philippines, Inc.
July – November 2021 ( 5 months )
● Contributed as an agent who answers all the client’s inquiries / concerns regarding the tickets for skiing slots and rooms to stay in. Seasonal Account that monitor’s clients' accounts if their verification has expired for a specific month that they re-new or registered to the system. Payment, Discounts, Promos Inquiries also billing concerns etc.
LDU (Link world Designs, Unlimited, Incorp.)
Tayud, Libo, Consolacion, Cebu City
October-December ( 1yr, 3 months )
2018-2019
● Contributed as an editor to some vase designs using some Microsoft applications, created some designs to improve the sales of the products. I also did computer science. assembling/disassembling in the company. SKILLS
Computer: Windows, Manipulate, MS Word, MS Excel, MS PowerPoint Interpersonal: Words of Wisdoms, Gives Motivation
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