Customer Service Expert with Strong Learning Drive
Resume:
Zakiya Johnson
Enthusiastic, detail oriented, and versatile customer service provider with a
vast skillset that accommodates the needs of any employer. Looking to grow in experience and create a lasting career in community based servitude.
4310 Shawnee Circle
Chattanooga, Tn 37411
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EXPERIENCE
August 2022 - March 2025
Substitute Teacher • Chattanooga Preparatory School Chattanooga, TN
● Follow teacher’s instructions for lesson plans
● Record attendance in accordance with school procedure
● Maintain discipline in the classroom, fostering a safe learning environment in accordance with school policies.
● Constructing detailed reports for teachers including behavioral reports, lesson success, and positive feedback.
January 2022- July 2022
Customer Service Representative • VCA River Chattanooga, TN
● Provide customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
● Scheduling and confirming appointments while placing outbound calls for follow-ups and reaching out to prospective clients while managing medical records, charts, reports and correspondence.
● Presenting and explaining fees, including processing payments as well as recommending, selecting, and obtaining products and services, including prescriptions.
● Managed patient information data entry
August 2018-March 2020
Bookseller • Barnes and Noble Chattanooga, TN
● Accepted and processed payments of cash, credit cards and any other methods of point-of-sale, regarding books or shop- related items.
● Commonly asked to address a range of customer requests, such as offering advice on recommended books and store items, to assisting a customer with identifying their needs.
SKILLS
- Critical Thinking
-Attention to Detail
- Microsoft Word
- Microsoft Excel
- Multi-tasking
- Organized
● Undertaking general shop duties such as processing book delivers and returns, which oftentimes included the stocking/restocking of materials.
November 2019-January 2020
Sales Associate (Seasonal) • Earthbound Trading Company Chattanooga TN
● Greeted and received customers in a welcoming manner.
● Recommended related or suggested products to customers, with the goal of enriching and personalizing the customer’s shopping experience.
● Helped to drive sales and product promotions, by learning to cross-sell products that I had a working knowledge of.
June 2018-August 2018
Teacher’s Assistant • Rainbow Daycare Center Chattanooga, TN
● Kept students on task with behavior modification and positive reinforcement.
● Observed and evaluated students’ behavior, performance, physical health, and social development.
● Enhanced student learning by optimizing a wide range of instructional approaches and innovative classroom activities. EDUCATION
High School Diploma
East Ridge High School
East Ridge, TN
August 2012 – May 2016
Bachelor of Science in Psychology
University of Tennessee at Chattanooga
August 2017- December 202
Certifications
Certified Doula Earth Mama Naturals Doula Course October 2024 CPR Certified October 2024
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