Operations & Administrative Support Specialist in Healthcare

TIFFANY JOHNSON

Queens, NY • 347-***-**** • ***********@*****.***

OPERATIONS & ADMINISTRATIVE SUPPORT SPECIALIST

Healthcare Executive Support Remote & Contract Roles Operations-driven professional with 15+ years of experience supporting high-volume healthcare environments through hands-on administrative execution, workflow coordination, and operational support. Proven ability to manage scheduling, communication, reporting, and cross-functional coordination in fast-paced settings.

Open to remote, contract, and per diem administrative support opportunities. CORE SKILLS

Calendar & Scheduling Management

Administrative & Executive Support

High-Volume Email & Communication

Data Tracking & Reporting (KPI Monitoring)

EMR Systems (Epic & Healthcare Platforms)

Patient Coordination & Service Support

Document Management & Data Entry

Budget Tracking & Expense Oversight

Cross-Functional Team Coordination

Process Improvement & Workflow Efficiency

PROFESSIONAL EXPERIENCE

Catholic Health – Physician Strategy (Ambulatory Practice) Operations Lead / Administrative & Clinical Operations 2022 – Present Manage scheduling workflows and improve patient flow, contributing to a 75% increase in efficiency Coordinate communication between providers, leadership, and staff across multiple locations Support reporting, tracking KPIs, and maintaining operational data Assist with onboarding, documentation, and administrative setup for new practices Oversee budget tracking and support expense monitoring Ensure compliance with healthcare regulations

Heartbeat Health New York, NY

Clinical Operations Manager 2018 – 2021

Managed scheduling, documentation, and coordination of clinical services Oversaw billing support and administrative workflows Maintained organized records and ensured accuracy

Handled communication with patients and teams

AdvantageCare Physicians – Cardiology Brooklyn, NY Department Manager 2016 – 2018

Managed patient scheduling and administrative workflows Coordinated communication between providers and patients Improved documentation and reduced claim denials

Winthrop University Hospital Mineola, NY

Medical Secretary 2012 – 2016

Managed front desk operations and scheduling

Maintained patient records and documentation

Coordinated pre-authorizations

Comforce Staffing Agency Mineola, NY

Office Assistant – HR 2011

Supported HR administrative functions

EDUCATION

Master of Science in Human Resource Management – Western Governors University Bachelor of Science in Business Administration – Capella University

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