Project Manager-Technology & Telecom Operations

** ****** ***

Randolph, Ma *****

617-***-****

********@*****.***

Jean B. Borgard

SKILLS

●Voice and telecommunications systems expertise

●Operating systems (Windows/Linux) and cloud-based applications

●Microsoft Office Suite and business productivity tools

●Strong troubleshooting and root cause analysis skills

●Project coordination, stakeholder communication, and risk management

●Incident management and SLA-driven support

PROFESSIONAL EXPERIENCE

IPC Information Systems — Project Manager

Boston, MA December 2022 – Present

●Lead and manage strategic, enterprise-level projects across multiple business units

●Collaborate with cross-functional stakeholders to deliver high-quality results aligned with business objectives

●Serve as the primary point of accountability for planning, execution, and delivery of large-scale initiatives

●Oversee project lifecycles including scope, schedules, milestones, budgets, and resource allocation

●Identify, escalate, and mitigate risks to ensure successful project outcomes

●Deliver clear, tailored communications to audiences ranging from technical teams to executive leadership

●Drive project implementation while maintaining alignment with organizational goals and priorities

IPC Information Systems — Systems Engineer

Boston, MA May 2007 – December 2022

●Executed and supervised service changes, installations, and MAC (Move/Add/Change) activities

●Prioritized and resolved customer break/fix issues to maintain system reliability and performance

●Ensured compliance with company change management procedures and accurate documentation

●Diagnosed, troubleshot, and resolved technical issues across IPC-supported systems

●Escalated complex issues to management and provided timely resolution updates to stakeholders

●Performed routine system health checks, service validations, and reporting

●Partnered with Sales and Sales Engineering to design and deliver customized client solutions

●Managed full incident lifecycle: ticket creation, tracking, resolution, and customer communication in line with SLA requirements

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