Cybersecurity IT Support Specialist and Veteran

JEAN AUGUSTIN

IT SUPPORT SPECIALIST CYBERSECURITY PROFESSIONAL ARMY VETERAN

Dallas, TX 75254 350-***-**** ****.*********@**********.*** PROFESSIONAL SUMMARY

Security+ certified IT professional and U.S. Army veteran with 7+ years of experience supporting enterprise infrastructure, system administration, and network operations in distributed environments. Background in enterprise systems troubleshooting, workstation support, and operational technology environments maintaining system reliability and supporting enterprise users. Currently completing a Cybersecurity Penetration Testing program at Divergence Academy with training in vulnerability assessment, threat detection, incident response concepts, and network security. Demonstrates strong analytical and technical troubleshooting skills supporting secure and reliable IT operations. CERTIFICATIONS AND SKILLS

Certifications: CompTIA Security+ (SY0-701)

Cybersecurity & Network Security: Vulnerability assessment, penetration testing methodologies, ethical hacking fundamentals, network security, vulnerability discovery, LAN enumeration Systems Administration & Technical Support: Windows administration, system troubleshooting, hardware support, software support, workstation configuration, network connectivity troubleshooting, enterprise system support, system deployment coordination, technical documentation, troubleshooting methodologies Enterprise Platforms & Tools: SAP ERP, SAP S/4HANA, SAP BW, PeopleSoft, Microsoft Office 365 Security: Active Security Clearance

EDUCATION

Cybersecurity Penetration Testing Program – Divergence Academy January 2026 – May 2026 Full-time Penetration Tester program focused on preparation for CompTIA Security+, CompTIA PenTest+, and Professional Hacker Divergence Certified (PHDC) certifications, developing knowledge in ethical hacking methodologies, penetration testing tools, network security, and vulnerability management through a combination of theoretical instruction and hands- on labs while strengthening understanding of vulnerability assessment and cybersecurity defense strategies. Bachelor of Arts in Business Marketing – Dallas College January 2025 – Class of 2028 EXPERIENCE

Director of Training and Development – PHP Agency, Carrollton, TX May 2024 – Present

• Support internal training and development initiatives while assisting with strategic discussions related to financial products and services.

• Analyze financial concepts, policies, and product structures to support agency planning and development activities.

• Oversee training and management of new field agents while supporting strategy discussions related to long-term financial and retirement planning products and policies. IT Systems & Operations Analyst, U.S. Army, Fort Hood, TX May 2022 – April 2024

• Diagnosed and resolved enterprise system and infrastructure issues.

• Installed, configured, and maintained enterprise systems and workstations supporting more than 120 personnel.

• Coordinated system deployments and escalated complex infrastructure and connectivity issues to technical teams. IT Compliance & Systems Support Analyst, U.S. Army, Fort Hood, TX March 2021 – April 2022

• Performed system reviews to ensure compliance with enterprise technology standards and policies.

• Enforced access control procedures for sensitive systems supporting secure access.

• Supported deployment of enterprise software platforms through troubleshooting, support, and documentation. Enterprise Systems & Equipment Support Specialist, U.S. Army, Germany June 2020 – February 2021

• Managed installation, maintenance, and tracking of enterprise equipment and operational assets.

• Implemented improved asset tracking processes to strengthen equipment accountability and readiness.

• Coordinated troubleshooting, repair support, and collaboration to maintain mission-critical operations. Systems Support & Operations Specialist, U.S. Army, Fort Stewart, GA August 2019 – May 2020

• Supported enterprise platform transition to PeopleSoft through system troubleshooting and user assistance.

• Maintained system records and data integrity for more than 400 personnel within enterprise platforms.

• Provided administrative and technical support for enterprise systems while managing financial transactions. PROJECTS

Penetration Testing Capstone Lab: Conducted simulated black box penetration testing using Nmap and Nessus to identify vulnerabilities, perform network enumeration, and analyze system exposure within a controlled lab environment. Virtualized Network Security Lab: Configured Oracle VirtualBox environments and built a virtual network using GNS3 to practice network architecture, system connectivity, and security testing.

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