IT Systems Administrator & Support Specialist

Don Rowan

Maple Grove, MN Phone: 612-***-**** ***********@*****.***

LinkedIn: https://www.linkedin.com/in/donrowan/

Professional Summary

IT Systems Administrator and Technical Support Specialist with 12+ years of experience supporting enterprise networks, Windows servers, and technical infrastructure for 70+ office and remote users. Skilled in Active Directory administration, Windows Server environments, Microsoft Exchange and Office 365, network configuration, VPN connectivity, and enterprise troubleshooting across hardware, software, and network systems. Known for diagnosing and resolving complex technical issues while maintaining stable and secure IT environments. Recently operated an independent consulting business and now seeking to return full-time to IT systems administration or technical support roles. Technical Skills

Systems & Platforms: Windows Server • Windows 10/11 • AD • Office 365/Exchange Networking: TCP/IP • DNS • DHCP • VPN Configuration • Routers • Switches • Firewall Administration • Enterprise Wi-Fi

Infrastructure & Hardware: Servers • NAS Storage • Workstations • Printers • Networks IT Administration: User Account Management • System Configuration • Backup & Disaster Recovery • Security Administration

Support & Troubleshooting: Remote User Support • Hardware Diagnostics • Software Troubleshooting • System Performance Optimization

Professional Experience

Lawrence Merchandising Services — Network / Systems Administrator April 2006 – September 2018

• Designed, implemented, and maintained the company’s Windows-based enterprise network infrastructure supporting 70+ office and remote users.

• Administered AD including user accounts, permissions, group policies, and security.

• Managed Windows Server environments including configuration, updates, and system performance monitoring.

• Administered Microsoft Exchange email servers (Exchange 5.5–2016) and later supported migration to Office 365.

• Configured and maintained network hardware including routers, switches, firewall systems, and enterprise Wi-Fi infrastructure.

• Implemented VPN and remote access systems for secure remote connectivity.

• Managed backup systems and disaster recovery processes to protect company data and maintain business continuity.

• Supported troubleshooting across servers, desktops, printers, and network systems to resolve technical issues.

• Implemented NAS storage systems and maintained enterprise file storage. Reason for Leaving: Company acquired by a larger organization with a global IT division that centralized operations. Remained on as a consultant for six months during transition. KD Services LLC — Technical & Digital Consultant

January 2019 – Present

• Operate an independent consulting business supporting organizations with digital platforms, website systems, and online technology tools.

• Manage integrations between web platforms, analytics tools, and digital advertising systems while troubleshooting technical issues.

• Maintain client digital infrastructure including website hosting environments, tracking systems, and platform configurations.

• Provide technical problem-solving and system optimization across various platforms. Kamdon Solutions LLC — E-Commerce Technical Operations December 2018 – December 2022

• Built and managed multiple e-commerce websites using Shopify and supporting software applications.

• Managed platform configurations, integrations, and operational systems supporting online stores.

• Maintained website infrastructure and digital tools used for marketing, analytics, and customer engagement.

Reason for Leaving: Transitioned toward independent consulting work. Education

Bachelor of Science — Computer Programming & Marketing University of Minnesota – Twin Cities

Certifications

CompTIA Network+ CompTIA A+

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