Lead Server Trainer and Operations Leader

Andrew Adams

Lead Server Trainer

North Las Vegas, NV 89031 +1-310-***-**** *************@*****.*** Professional Summary

To obtain a position with a progressive company that offers growth in the restaurant industry enabling me to use my education and experience.

Work Experience

Lead Server/Trainer

Maggiano's Little Italy Las Vegas, NV

August 2014 to Present

Accomplished Lead Server Trainer recognized for exceptional leadership and multitasking abilities. Expertise in training and mentoring staff, contributing to improved service delivery and customer satisfaction. Ready to leverage skills to drive operational excellence.

AREA DIRECTOR/New Store Opener

Dickey's Barbecue Pit Dallas, TX

May 2012 to August 2014

Duties: Responsible for 20 stores in 3 different states. Oversaw the daily production of each store to make sure that they maintained Gold Standards each and every day.

Daily communication with each store to ensure they were exceeding their goals and had future plans to grow their business. Daily phone calls with corporate to update them on all my locations and what the daily plan is for each location to beat their goals. Took over a low producing area and immediately turned it into one of the top performing areas in the county. TRAINING MANAGER - GENERAL MANAGER

Corner Bakery Café Dallas, TX

September 2010 to October 2011

Duties: Helped train several franchisee MIT's during their certification process. Responsible for the everyday duties of the restaurant. Focus on guest service along with excellent food each and every day. Help create a family feeling for guests. Active in the community as well as a large catering department. TRAINING MANAGER - GENERAL MANAGER

Freebirds World Burrito Dallas, TX

September 2008 to June 2010

Duties: Responsible for the hiring and training of future manager and shift managers. Trained M.I.T's and helped with several restaurant openings in Texas. Responsible for a smooth running shift that emphasis on customer interaction while maintaining food quality and service. Responsible for ordering, training and other daily tasks as required. Focus on labor, budget and food numbers to drive store sales and

profitability.

DIRECTOR OF TRAINING

Dunkin Donuts Plano, TX

September 2007 to September 2008

Duties: Responsible for the hiring and staffing of several locations including hourly and M.I.T's. Responsible for the training at new store openings and training of new

managers. Also, for maintaining operational excellence to ensure the store drives a high understanding of a guests expectation while in our stores. Analyze business information looking for trends and identifying root cause. By managing inventory levels I was able to affect the stores profit and loss TRAINING MANAGER - STORE MANAGER

Starbucks Coffee Company Marina del Rey, CA

August 2007 to August 2007

Duties: To maintain a well run store and continually contributing to the success of the company. Daily tasks include but not limited to ordering, sales, labor and running a smooth shift, along with daily communication with my district manager. Responsible for proper training of new district managers, managers, partners, while being a

certified classroom facilitator to help train all new partners. RESTAURANT SERVER TRAINER

The Cheesecake Factory Redondo Beach, CA

September 2003 to December 2004

Duties: To maintain a friendly, helpful and positive attitude while serving items in a timely fashion. Establishing teamwork with fellow employees to maintain quality specifications needed for The Cheesecake Factory

TRAINING MANAGER - RESTAURANT MANAGER

California Pizza Kitchen Beverly Hills, CA

September 1996 to May 2001

Duties: Set focus and goals for day. Motivate sales staff. Do a thorough line check and pre-shift meeting every shift. Touch tables, get to know regulars by name, and set the example for hospitality. Maintain high visibility on floor. Communicate with staff on a daily basis regarding their strengths and weaknesses. Watch all controllable expenses. Education

Criminal Justice (Masters)

California State University at Long Beach

January 2002 to December 2004

Public Administration (B.S.)

California State University at Dominguez Hills

January 2000 to December 2001

A.S.

El Camino Community College

August 1997 to May 1999

Business and Restaurant Management

University of Nevada Las Vegas, NV

August 1988 to May 1992

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